Article ID : 00228844 / Last Modified : 11/09/2019

Amazon Alexa does not work with my wireless headphone.

Audio cannot be input via Amazon Alexa even after changing the headphone’s button functions to Amazon Alexa.

    IMPORTANT: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product.

    Please verify the link below to check out the requirement when using Amazon Alexa with your wireless headset.

    Guide to Using Amazon Alexa with wireless headphones.

    If the issue is still unresolved, try the following:

    • Change the headphone's button functions to Amazon Alexa.
      NOTE: To use Amazon Alexa, you must change the headphone's button functions to Amazon Alexa with the “Headphones Connect” app.
    • Was Amazon Alexa completely initialized?
    • Are you operating the headphone buttons correctly?
      • How to input audio:
        Press the button briefly before inputting audio.
      • Cancelling audio input:
        Press the button briefly again to cancel audio input.
        The function will be canceled automatically if no audio is input.