Article ID : 00182232 / Last Modified : 16/08/2017Print

Notice to Customers using SonicStage®, SonicStage™ Simple Burner, OpenMG™ Jukebox, Net MD™ Simple Burner or MD Simple Burner™ software applications


    Problems occur with the software applications listed below after installing Microsoft® Windows® security update MS04-032 (KB840987). An "omjbox.exe error" may result while playing back a track, launching the software, recording a CD, managing tracks or transferring a track to a portable player.

    Error Message Examples:

    For computers with Microsoft® Windows® XP operating systems:

    For computers with the Microsoft® Windows® 2000 operating system:

    Impacted Applications:

    • SonicStage®
    • SonicStage™ Simple Burner
    • OpenMG™ Jukebox
    • Net MD™ Simple Burner
    • MD Simple Burner™

    Applicable Computer Operating System Environments:

    • Microsoft® Windows® 2000 Professional
    • Microsoft® Windows® XP Professional**
    • Microsoft® Windows® Home Edition**
    • Microsoft® Windows® Media Center Edition 2004**

    **The issue does not occur on computers that have Windows XP Service Pack 2 installed.

    Sony has been investigating the cause of this problem as well as working on countermeasures in collaboration with Microsoft Corporation. A countermeasure program to remedy this situation is now available at Microsoft’s website. For more detailed information, please click here.

    Sony apologizes for any inconvenience this has caused.