Article ID : 00180762 / Last Modified : 16/08/2017

Notice for Sony product owners: Regarding Termination of YouTube service availability on 2012 Sony video and audio products

    2017-02-07

    Dear Valued Sony Customer,

    It has been confirmed that the “New YouTube for TV” application on 2012 Sony video and audio products as listed below will experience symptoms of “Black Screen and freezing” or an “Error Message” will be displayed and the video will stop playing.

    The symptoms being experienced are not due to a fault in the video and audio product.

    However, due to these issues, Sony has decided to delete the YouTube icon accessible on the affected 2012 video and audio products after 15th February 2017. The “YouTube” function will no longer be available on the affected 2012 video and audio products after 15th February 2017.

    We appreciate your understanding, and apologize for any inconvenience this may have caused.

    [Affected models]
    Blu-ray Disc™ player
    BDP-S490
    BDP-S590
    BDP-S790

    Blu-ray Disc™ Home Theater System
    BDV-E190
    BDV-E290
    BDV-E490
    BDV-E690
    BDV-N590
    BDV-N890W
    BDV-N990W
    BDV-NF720