Notice before update

About this download

Benefits and Improvements

• Adds Quick Access support for Amazon Music
  Note: Depending on your country or region, this benefit may not be available.
• Improves overall functionality

Previous Benefits and Improvements

System Requirements

• An Android device (V9.0 or later) or an iOS device (iOS 15.0 or later)
• An active Internet connection
• The latest version of the Sony | Headphones Connect application (version 10.2.0 or later) must be installed
• The headphones must be connected to your Android or iOS device

File Info

File Name

• Firmware update 2.1.0 for WH-1000XM5

File Version

• Version 2.1.0

File Size

• 5.27 MB (5 532 848 bytes)

Release Date

• 14-11-2023

Preparation

Check the firmware version

You can check the firmware version as follows.

1. Launch the Sony | Headphones Connect application.
2. Connect your headphones to the Sony | Headphones Connect application.
3. Tap the three dots (Menu button) in the upper right corner.
   
   Note: The device displayed on the screen depends on the device connected.
4. Select the version of your device shown in the Menu. This item is shown only when the device is connected.
5. Confirm the firmware version.

Important Notice

• Do not charge the battery or turn off your headphones while downloading updates, transferring data, or updating. Doing so may cause the headphones to become unusable.
  
• Do not perform the update in a location where the Wi-Fi signal is inconsistent, such as on a train, in a place where Wi-Fi signals become congested, or near a microwave, cordless phone, or any other devices that use the 2.4 GHz band frequency radio waves.
• Make sure both devices (the Android or iOS device and headphones) are fully charged.
• Disconnect all other Bluetooth devices such as wearable devices or smart watches from your Android or iOS device before starting the update.
• When updating with your headphones taken off, go to the Auto Power Off function of the Sony | Headphones Connect application, and select Do not turn off. If you select Off when headphones are taken off, your headphones will automatically turn off after approximately 15 minutes and the data transfer of the update file will be interrupted. If that happens, the next time your headphones turn on and Bluetooth is reconnected, the data transfer will resume. If you change the settings for this update, you can restore the settings after the update is completed.

Before you upgrade

• After updating, the firmware cannot be reverted to an earlier version.
• For Android devices, the update process will take approximately 30 minutes to complete.
• For iOS devices, the update process will take approximately 50 minutes to complete.
• Depending on the radio wave environment and your Android/iOS device, it may take longer to complete.

Download & Install

To update these headphones, follow the procedure below:

1. Download data from the server to the iOS device or the Android device.
2. Transfer data from the iOS device or the Android device to the headphones.
3. Execute the update with the headphones.

Step 1: Install the update

1. Launch the Sony | Headphones Connect application.
2. Connect your headphones to the Sony | Headphones Connect application.
   • If you have never connected to the Sony | Headphones Connect application before, follow the instructions on the screen to connect the headphones to your Android device.
   • If you have connected to the Sony | Headphones Connect application before, select your headphones.
3. The Dashboard screen will be shown when the connection has been established.
   
4. If an update is applicable, the Headphone update available message will be displayed, and you can press More info.
   
5. Verify that Version 2.1.0 is displayed and press OK to start the update.
   
6. Once the download starts, it will automatically move to the next screen after the download is completed.
   Note: When the message Bluetooth Pairing Request is displayed, press Pair. The update will resume. (Only for iOS devices)
7. The transfer starts. It will automatically move to the next screen after the download has been completed.
8. Once the transfer starts, it will automatically move to the next screen after the transfer has been completed. This will take approximately one minute.
   Note: Do not charge the battery or turn off your headphones while downloading updates, transferring data, or updating. Doing so may cause the headphones to become unusable. If a disconnection message is displayed, wait until it automatically reconnects.
9. When the software update is completed, press OK.
   Note: If the screen is not displayed, check whether the version has been upgraded in the following step.
   

Step 2: Check the update was successful

After the update, confirm that the new version has been installed successfully by following the steps in the Check the firmware version section.

If the firmware version shown is 2.1.0, the upgrade was successful.

Questions & Answers

An update error message appears.

1. Press OK.
2. Restart the headphones (turn the power off and then on).
3. After that, restart Sony | Headphones Connect and update again.

Even though the update failed during the process, check the firmware version. If the Version is shown as 2.1.0, the firmware update was successful. If not, try the firmware update again. You can check the version from the settings in the Sony | Headphones Connect application. To find out how to check the version, go to Check the firmware version on this page.