Article ID : 00229403 / Last Modified : 20/04/2020

Did the issue improve after initializing the speaker?

    With the wireless speaker turned on, press the – (volume) button while the speaker is on and press and hold the  (power) /  PAIRING button for more than 5 seconds. The power will turn off when initialization is complete.


    • Initializing the speaker resets the volume control, etc. to factory settings and deletes all pairing (device registration) information.
    • As the location of the buttons on the speaker varies depending on the product, please see the instruction manual included for details.

    Example for SRS-XB22

    Image indicating SRS-XB22 volume and power/PAIRING button

    Example for SRS-XB12
    Image indicating SRS-XB12 volume and power/PAIRING button

    • Yes

      The issue was caused by a temporary malfunction of the wireless speaker.
    • No



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