Article ID : 00174431 / Last Modified : 04/08/2022Print

How to perform a reset or a Factory Data Reset on an Android TV™

    Important information before you start

    NOTE: A Factory Data Reset and a Forced Factory Reset perform the same task - they reset the TV to factory settings. A Forced Factory Reset is performed manually using the TV buttons when you can’t access reset options in the TV menu (i.e. when a Factory Data Reset isn't possible).

    You can view the following tutorial explaining how to restart or factory reset an Android TV or skip to the more detailed steps below.


    Tip: Learn how to turn captions on or off when watching Internet videos from YouTube



    Option A: Restart / Power Reset 

    This option doesn't affect the information saved on your TV (e.g. Google account settings, apps, channels).

    How to restart (reset) an Android TV?

    NOTE: Skip this step if your TV power cord is inaccessible. 


    Option B: Factory Data Reset (using the TV menu)

    WARNING: Performing a factory data reset will remove all custom settings in the TV, including Google account settings, apps, channels, and wireless network settings. 

    How to sync apps with your Google account

    • You can sync your apps with your Google account to recover some of the application's data after performing a factory reset. Follow the steps below depending on your TV menu.
      • Press HOME → navigate to Settings → Device Preferences or Accounts and Sign-in → Google → Choose synced apps → select items to sync → Sync now
      • Press HOME → navigate to Settings → Google → Choose synced apps in Sync → select items to sync → Sync now
      • Press HOME → navigate to Settings → Personal → Google → Choose synced apps in Sync → select items to sync → Sync now

    How to reset the Android TV to factory settings

    NOTES:

    • The factory reset may take a few minutes. Wait until the process completes.
    • You may need to enter a PIN code (if one was set on your TV) when selecting the Erase everything option.
    • After the factory reset process completes, the TV will start the Initial Setup wizard. You must agree to the Google Terms of Service and Google Privacy Policy.

    Option C: Forced Factory Reset (using the TV buttons)

    WARNING: Performing this procedure will remove all custom settings in the TV, including Google account settings, apps, channels, and wireless network settings.

    • This procedure is generally used to resolve issues where apps cause errors, the TV restarts by itself, or the TV doesn't respond to remote control commands.
    • Your TV must have Android 6.0 Marshmallow or higher operating system installed to perform this procedure.
    • This procedure may require two people.
    • Depending on which TV model you have, the location and number of the buttons on the TV will vary.
    1. Perform a Forced Factory Reset using one or three buttons on the TV
    2. Perform a forced factory reset on TVs with four or more buttons
    3. Perform the Factory Data Reset (Option B) again.