Article ID : 00197968 / Last Modified : 13/11/2019

YouTube App doesn't launch, freezes, or Error message appears

Error: YouTube has stopped appears suddenly on the TV screen./ When YouTube is launched, it does not proceed from the first screen./ Error: Error 400 appears when launching the YouTube app from All Apps./ Cannot watch YouTube by using the Internet Browser.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    The issue is now resolved. A temporary connection failure occurred. If the issue persists, try the following.
    Your TV type determines the steps to follow to resolve an issue.


    Sony's Android TV

    If the issue persists, it may be resolved by initializing the YouTube app using the following procedure.

    1. Press the HOME button on the remote control.
    2. Select  Settings.
    3. Select Apps.
    4. Select YouTube.
    5. Select Clear data.
    6. Choose OK.
    7. Select Clear cache.
    8. Choose OK.
    9. Select Force stop.
    10. Launch YouTube app from Home screen.
    11. If the above steps do not help to resolve the issue, perform a power reset.
      How to restart (reset) an Android TV?

    NOTE: Once this issue occurs, it may continue to occur even after the temporary connection failure is resolved. The procedure above is the solution for such cases.

     

    Other than Sony's Android TV (released in 2013 and 2014)

    IMPORTANT: This article applies only to specific products. Check the Applicable Products of this article before starting these steps.

    If the issue persists, it may be resolved by initializing the Internet Browser app using the following procedure.

    1. Press the HOME button on the remote control.
    2. Select Application.
    3. Select Internet Browser.

       
    4. Press OPTIONS on the remote control.

       
    5. Select Browser Settings.

       
    6. Select Delete all Cookies.

       
    7. Choose Yes.

       

    NOTE: Once this issue occurs, it may continue to occur even after the temporary connection failure is resolved. The procedure above is the solution for such cases.

     

    Other than Sony's Android TV (released in 2015 or later)

    Applicable Product Series: R3xxC, R4xxC, R5xxC, W7xxD, W6xxD, W7xxE, W6xxE, X70xxE, X67xxE, W6xxF, W7xxF, X70xxF series

    • Initialise the TV personal information:
    1. Select [HOME] > [Settings] > [Customer Support]

    2. Select [Initialize Personal Information]

    3. Select [OK]

     

    NOTE: Once this issue occurs, it may continue to occur even after the temporary connection failure is resolved. The procedure above is the solution for such cases.