Article ID : 00115553 / Last Modified : 26/03/2020

How do I perform a (soft) restart (reset) or Power cycle on Sony's Android TV?

    IMPORTANT: This solution is applied for Android TVs. For details about how to reset a BRAVIA TV other than an Android TV, refer to:  How to perform a power reset on a Sony television. Before performing the following steps, you may like to refer to our TV Troubleshooting guide for possible solutions.

    Your BRAVIA TV runs the Android OS, which is also used in many smartphones and tablets. As with these devices, resetting your Android TV is an effective method to resolve some issues such as "the picture does not appear", "only sound is output", "the remote control does not work", or "the App is extremely slow."


    Perform the following operation to reset the TV.


    • When an external USB hard disc is connected to the TV, disconnect the USB cable from the TV before resetting.
    • If TV is turned off, turn it on first and perform the following operation.
      1. Point the remote control to the illumination LED and press and hold the POWER button of the remote control for about 5 seconds until a message Power off appears.


        [1]: illumination LED
        [2]: Remote control POWER button

      2. TV reboots automatically. Wait for approximately one minute, and the TV will turn back on.
        If it does not reboot, press the POWER button on the remote control to turn on the TV.

      3. TV reset operation is complete.
        Make sure your issue has been resolved.


    • If you unplug and plug in power cable, it may have same effect as the reset steps above.
      If the situation does not change after pressing the POWER button on the remote control, try the above.
      If you leave the TV with the power cord (mains lead) disconnected, the electricity that remains in the unit will be discharged. As a result, unnecessary data and error information in the memory will return to their defaults, and allow you to use the TV again normally.

      1. Turn off the TV.
      2. Unplug the television power cord (mains lead) from the electrical outlet.
      3. Let the television remain without power for 2 minutes.
      4. Plug the power cord (mains lead) back into the electrical outlet.

    • If the issue is still not resolved after trying the above steps, try a Factory Data Reset.

      IMPORTANT: Be aware that if you perform a factory reset, all of the TV's data and settings (Wi-Fi and wired network setting information, Google account and other login information, Google Play and other installed applications, etc.) will be erased, and the TV will return to how it was at the time of purchase.

      How to reset the Android TV to factory settings