Article ID : 00243328 / Last Modified : 18/05/2020

The wireless headset cannot be charged or do not turn on (WF-H800).

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Please check the following and see if the condition improves.

    • Set the wireless headset  in the charging case and close the lid.

      Insert both earbuds into the charging case connected with the USB cable, then check that the headset indicator (red) lights up. If the indicator does not light up, close the lid and wait about 30 seconds. Then open the lid and check that the indicator (red) on the headphones is lit.

    • Check that the units are attached properly to the wireless headset.

      If the earbuds are not attached properly, the wireless headset may not be charged with the charging case. Check the attaching conditions before setting the wireless headset in the charging case.

      NOTE: Be sure to firmly insert the earbuds all the way. Do not attach the earbuds in a loose or skewed manner.

    • Charge the wireless headset using the supplied units attached.

      If you are using other than Sony branded earbuds, the wireless headset may not be charged with the charging case.

    • Reset the headphones

    • Charge the charging case with the supplied USB Type-C cable.

      The remaining charge of the rechargeable battery of the charging case may be low. If this is the case, the rechargeable battery level of the charging case is low, and the wireless headset cannot be charged.

      • When the wireless headsets' indicator (red) lights up and immediately turns off, and the wireless headset power turns off when the wireless headsets are set to the charging case.

      • When the wireless headsets' indicator (red) doesn’t light up on and the wireless headset power doesn’t turn off even if the wireless headset are set to the charging case.

      NOTE: Do not use a commercially available charging cable, or the wireless headset may not charge.

    • Wipe the terminal of the wireless headset and charging case with a dry soft cloth (such as those for commercial glasses).

      If the terminal is dirty, charging may not be possible. It is recommended that you perform a cleaning regularly.

    • Charge in an environment at 5°C - 35°C (41°F - 95°F).

      If the temperature is low or high, charging may not be possible.