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Sony Consumer Electronics Support

Here are some quick steps you can take to answer your question:

  1. Review your user manual to confirm correct use of your product.

  2. Visit our Product Support Section for the Frequently Asked Questions, Downloads and Video Tutorials.

  3. For product inquiries, promotions, warranty, troubleshooting and technical support enquiries, please contact  (02) 878-7600. 

    via SMS : key in <Sonyphils> space <inquire> space < message >
    then send to 2327 for Globe users & other networks please send to 0917-8902327
    Operating hours: 8:30AM to 5:30PM (Mon-Fri, except Public Holidays)

    Our Customer Contact Centre is available between 8:30AM to 5:30PM 
    (Monday-Friday, excluding holidays)

If you haven't found the information you're looking for, please complete the Contact Form below.

 

Sony Support Community

Our panel of experts and Sony community might be able to help with your questions. Join the conversation and select one of these categories to get started.

Our Support Community is a global initiative. Please remember the banners, thumbnails and links surrounding the Community Forum are linked to the Sony US Support and US e-Store website.

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Other Sony contacts

Sony Mobile

For XPERIA related inquiries
Manila customers please call (+632) 479-9777
Luzon, Visayas and Mindanao : 1800-1-853-7669*

* For PLDT customers, please activate your DDD service to call our toll-free service for free.
SMART subscribers can also call us free of charge.

Operating Hours:
8am to 6pm (Monday - Friday excluding Public Holidays)
8am to 1pm (on Saturdays excluding Public Holidays)
email add: questions.PH@support.sonymobile.com
 

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