4.2 based on 218 customer reviews
46
17
8
19
Good
Good
Excellent
Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in certain countries.
Great Sound Never Lose a Pair again
WIC100/W 04 June 2026 by Jlewis813 (USA)
Love these headphones received them 2 years ago still in great condition only I wish the had magnets on the earbuds to connect on chest like the older editions
Excellent
Excellent
Good
Excellent
Not worth it
WI-C100 09 April 2026 by Music Lover 22 (United Kingdom) Verified Purchaser Verified
These are not my favourite headphones. I can’t run with them because they keep falling out my ears no matter which tops I place on the ear buds. The set up was over complicated for what these are. They keep turning themselves off. When I’m doing stuff around the house and have them on, I can’t move my head too much as it pulls them out my ears. I’ve already lost one set as they fell off my shoulders whilst I was shopping and I had to speak to someone. I didn’t realise until a little later. My daughter bought me a second set and I still feel the same way. They’re too expensive and there are cheaper sets that play better.
221 Customer Reviews
The build quality, the rating
WI-C100/CZ E 13 July 2026 by Nomie (Malaysia) Verified Purchaser Verified
It's an excellent product, I love the sound very much.
Good sound considering the price
WI-C100 15 June 2026 by Pauly69 (United Kingdom) Verified Purchaser Verified
Very good for a spare/backup the wiring occasionally snags on my hooded top Volume/ track select control works well .
Hi,
Thank you for your feedback.
We're happy to hear that you're enjoying your WI-C100, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come!
Additionally, we recommend checking the following link to wear and adjust the headset for your maximum comfort: https://cutt.ly/Ot8oA7IN
Furthermore, if you need any further assistance, feel free to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser).
Menna @Sony Support UK
Great Sound Never Lose a Pair again
WIC100/W 04 June 2026 by Jlewis813 (USA)
Love these headphones received them 2 years ago still in great condition only I wish the had magnets on the earbuds to connect on chest like the older editions
Excellent
Excellent
Good
Excellent
Hello there,
Thank you for choosing Sony!
It brings us great joy to hear that your WIC100 headphones have remained in excellent condition after two years. Your loyalty and continued use mean a lot to us. We appreciate your thoughtful suggestion about adding magnets to the earbuds, similar to older editions, and apologize for any inconvenience this might cause. Your feedback is invaluable as we strive to enhance future designs.
Best regards,
-Fred
Bad crackling in one ear
WI-C100 30 May 2026 by Ace77 (United Kingdom) Verified Purchaser Verified
I was replacing a pair of c100s I bought 14 months ago. The left ear died. I've now purchased 3 pairs over the last 5 weeks. Each pair has distortion in one ear. First 2 it was left ear 3rd was right ear. It's not at higher volumes either. It's a distinct crackle at all volumes. Very irritating when listening to podcasts. Not as bad with music but you hear it and the balance is off. I've sent an email to support with no response
Poor
Good
Average
Plastic on buttons is defective. Sony won't repair
WI-C100 28 May 2026 by nungas (USA) Verified Purchaser Verified
I bought this because I had loved the specs. The plastic covering the buttons disintegrates, made of poor quality. Sony won't do a warranty claim, cause they say is accidental damage. Purchase knowing this issue. I won't buy this product or maybe another Sony product again.
Good
Good
Good
Poor
Average
Hi there,
Thanks for the feedback. We're so sorry to hear about what happened to your headphones. We completely understand why you're disappointed.
We really appreciate you bringing this issue with the button covering to our attention. While our warranty strictly covers technical defects rather than physical wear and tear or accidental damage, we still take your feedback about the material quality seriously. We want to build things that last, and your experience helps us do better.
We appreciate you giving Sony a chance with this product, and we truly hope to earn your trust back in the future.
Warm regards,
Estefany
Amazing headphones
WIC100/B 20 April 2026 by Msau (USA)
Idk if they have made any major changes to these. But i have a pair from idk 5 years ago that i have used everday, in the sauna, and work (im a welder) etc. and the things are so old my buttons are worn flat, the rubber fell off the backs and i stepped on them and cracked them, yet they still freakin work perfect. They hold charge they sound great they have good bass i mean these headphones are insane. I randomly am writing this review because my 200$ axil headphones broke and i have to use these again temporarily. But i think i might just replace with another pair of these honestly.
Excellent
Excellent
Good
Excellent
Hi Msau!
Thanks so much for sharing your review with us.
It brings us great satisfaction to hear that your WI-C100 headphones have survived years of hard work and heat! It is awesome that they are still going strong even after everything you've put them through.
It means a lot to know that you'd choose Sony all over again!
Warm regards,
Estefany
Not worth it
WI-C100 09 April 2026 by Music Lover 22 (United Kingdom) Verified Purchaser Verified
These are not my favourite headphones. I can’t run with them because they keep falling out my ears no matter which tops I place on the ear buds. The set up was over complicated for what these are. They keep turning themselves off. When I’m doing stuff around the house and have them on, I can’t move my head too much as it pulls them out my ears. I’ve already lost one set as they fell off my shoulders whilst I was shopping and I had to speak to someone. I didn’t realise until a little later. My daughter bought me a second set and I still feel the same way. They’re too expensive and there are cheaper sets that play better.
Hi,
Thank you for your feedback.
We're sorry to hear about your experience with your WI-C100, and that the headset didn't meet your expectations. This is not the experience we aim to provide, as we continuously strive to deliver the best quality possible.
Please make sure to follow the steps at this link to wear and adjust the headset for your maximum comfort and fit: https://cutt.ly/otFEcBwJ
Additionally, we'd like to highlight that the headset turns off automatically due to low battery. In this case, make sure to fully charge the headset before using it, following the steps here: https://cutt.ly/3tFEmq0l
To check the remaining battery charge, you can follow the steps here: https://cutt.ly/ZtFEmckQ
In case the issue happens while the headset is charged, please try the steps below:
1. Update the headset to the latest version using this link: https://cutt.ly/rtFEQuKl
2. Reset the headset by following the steps here: https://cutt.ly/StFEQxAc
3. Initialise the headset to the factory settings, following the steps here: https://cutt.ly/MtFEQTzy
Furthermore, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser).
Menna @Sony Support UK
Love them but Win11 doesn't seem to.
WIC100/L 17 March 2026 by Butterbean (USA)
I've had 2 of these WC 100s for several months. Love he battery life & sound. I recently upgraded my laptop to Win11 and constantly have problems with both sets. I pair/re pair over & over, clear my cache, restart everything, I've tried the troubleshooter, nothing lasts longer than maybe 30 minutes. They start skipping, say they aren't connected, I delete them & re pair again. They both work fine on my phone and tablet. Is this a Win11 thing? I really like these a lot but very frustrated that I'm having issues. Any hints?
Hi Butterbean!
Thanks for your feedback and for sharing your experience with the WI-C100 headphones. We’re glad to hear you love the battery life and sound quality.
At the same time, we’re sorry to hear about the connection issues you’re facing after upgrading to Windows 11.
To help resolve this, please try the following steps:
-Reset your headphones by connecting the headset to an AC outlet and pressing the (volume +) button and the (volume –) button simultaneously.
https://helpguide.sony.net/mdr/wic100/v1/en/contents/TP1000541012.html
-If that doesn’t work, perform a factory reset by turning off the headset, then pressing and holding the (power) button and the (volume –) button for about 7 seconds.
https://helpguide.sony.net/mdr/wic100/v1/en/contents/TP1000541013.html
For additional recommendations, please visit this link: https://helpguide.sony.net/mdr/wic100/v1/en/contents/TP1000534702.html
If the problem continues, don’t hesitate to contact our support team for further assistance at https://www.sony.net/support-contact
Thanks for considering Sony and letting us know about these issues.
Warm regards,
Estefany
The best I've had
WI-C100 23 February 2026 by JDUBZ (United Kingdom) Verified Purchaser Verified
I love this! Great sound, long lasting battery and you can easily tell when you've turned them on and off, which I cannot say for other popular earbuds.
Excellent
Excellent
Excellent
superb!
WI-C100/LZ E 07 February 2026 by Razelle (Philippines) Verified Purchaser Verified
I am satisfied purchasing this coz its so comfy and loner battery while using it.
Excellent
Excellent
Excellent
Great all-round headphones
WI-C100 26 January 2026 by tomao (United Kingdom) Verified Purchaser Verified
Great, reliable product at a very competive price point - good sound and excellent battery life.
Great for stress-free exercise sessions
WI-C100/LZ E 12 January 2026 by KevinSony (Malaysia) Verified Purchaser Verified
Great lightweight wireless earphones for exercising.
Good
Excellent
Excellent
Reveiw of my WI-C100 wireless headphone.
WI-C100/BZ E 06 January 2026 by STBK (Singapore) Verified Purchaser Verified
Good product. But the bass is not strong enough as my preference.
Good for value
WI-C100/LZ E 02 January 2026 (Malaysia) Verified Purchaser Verified
Im happy with the quality of this product. Good for value
Good sound
WI-C100/BZ E 31 December 2025 (Singapore) Verified Purchaser Verified
Good sound but lack bass. Most suitable for playback music instruments
Excellent
Excellent
Excellent