Repair and Warranty Information


    Service Charges

    PRODUCTSCONTENTS OF REPAIRSERVICE CHARGES
     General Servicing - Check-up, Cleaning, Repair & Adjustment
    (Excludes replacement of parts)
    Diagnosis FeeBranch RepairField Repair *
    Television24 inches to 37 inches550 - 600800 - 980880 - 1,100
    38 inches to 40 inches680 - 750980 - 1,2001,100 - 1,280
    42 inches to 55 inches800 - 8801,300 - 1,6001,450 - 1,780
    60 inches to 69 inches1200 - 13202,200 - 3,2002,450 - 3,550
    70 inches to 85 inches2,0003,600 - 5,4003,600 - 5,400
    Audio Cassette, Walkman 380420 
    CD Radio Cassette Recorder, MP3 CD Walkman 520570 
    Hi-Fi System 640700 
    Network Walkman, Mini Disc player 780860 
    Cyber-shot 780860 
    Handycam 9501050 

    *Additional 250 - 1500 transportation charges for Home Service: 220 - 660 (within NCR), 220 - 1,100 (outside NCR)
    Prices are inclusive of VAT and may change without prior notice.

    Warranty Information

    Domestic Warranty

    For products that have been purchased in Philippines.

    • Warranty Period:
    Product CategoryStandard Warranty PeriodSpecial Warranty ConditionsTerms and Conditions
    LCD Data Projector (lamp)Six (6) months or 1000 hours whichever comes firstFor bring in repair at Sony Authorized Service CenterClick Here
    ProcamOne (1) yearFor bring in repair at Sony Authorized Service Center
    Hi-Fi Component, Cassette Player and Recorder, Network WalkmanOne (1) yearFor bring in repair at Sony Authorized Service Center
    Home Theatre, Sound Bar, Blu-Ray Disc Player & RecorderOne (1) yearFor bring in repair at Sony Authorized Service Center
    Mobile ProjectorOne (1) yearFor bring in repair at Sony Authorized Service Center
    Alpha A-mount and E-mount lenses One (1) yearFor bring in repair at Sony Authorized Service Center
    PowerbankOne (1) yearFor bring in repair at Sony Authorized Service Center
    MDR HeadphonesOne (1) yearFor bring in repair at Sony Authorized Service CenterClick Here
    Television / LCD Data Projector (body only)Two (2) yearsHome service and/or on-site repair for screen sizes 40 inches and aboveClick Here
    USB Flash DriveTwo (2) yearsFor bring in repair at Sony Authorized Service Center
    Cyber-shotThree (3) yearsFor bring in repair at Sony Authorized Service Center
    HandycamThree (3) yearsFor bring in repair at Sony Authorized Service Center
    A-mount SLT / A-mount DSLR / E-mount NEX Camera (body only)Three (3) yearsFor bring in repair at Sony Authorized Service Center
    E-HDDThree (3) yearsFor bring in repair at Sony Authorized Service Center
    Memory/SD CardFive (5) yearsFor bring in repair at Sony Authorized Service Center
    Playstation Game ConsoleOne (1) yearFor bring in repair at Sony Authorized Service CenterClick Here
    Playstation PeripheralsOne (1) yearFor bring in repair at Sony Authorized Service CenterClick Here

     

    List of our Authorized Service Centers click here