There's no picture on my TV when using an HDMI connection

Before you start

• The following shows you solutions if you experience issues when connecting a TV and an audio/video device via an HDMI cable. If there is no picture on the TV screen when using an analog cable (composite or component cable), refer to this article: There is no picture on the television from the Audio/Video device.
• Make sure your TV has the most recent system software (firmware). System software updates are available for certain LCD Televisions. Downloads are posted on your model support page.

Follow the steps below to troubleshoot this issue

Step 1: Check if you are using the correct INPUT

1. Be sure to check which input on the TV you are connecting to.
2. Press the (Input) button on your remote repeatedly until the correct HDMI input is displayed on the TV.
   

The location of the Input button on your remote and the number and names of the inputs may be different on your TV.

Step 2: Make sure the connected device is turned on

Step 3: Clear data and cache, and/or disconnect and reconnect the HDMI cable

Sometimes, a bad connection may occur and cause this issue. The next steps will depend on your TV model type:

Google TV™ and Android TV™ models

Step 4: Check the output of the connected Video device

Make sure the connected device is configured to output through its HDMI connection and the video format being output is compatible with the TV. The selected output may be visible on the display of your device or in the menus.

IMPORTANT: Some devices may output a 1080/24p or 1080/30p video signal, but some TVs can only accept a 1080/60p video signal. Changing the video output format of the connected device may resolve the issue. Check the manual or contact the manufacturer for further information about changing the video output format.

Step 5: Check your amplifier

If you are using an amplifier, check the manual to make sure your connections are correctly set.

• If the device is connected to an A/V Receiver or different component before being connected to the TV, try connecting directly to an HDMI input of the TV. If this works, your receiver or other devices may not be an HDMI repeater and might not pass the signal on to the TV.

  Note: An HDMI repeater receives an audio/video signal from one HDMI device and passes it through to another connected HDMI device. While Sony products are supported for use with HDMI repeaters, products from other manufacturers may not be supported.

• If you are connecting to an A/V receiver using an analog connection type (Coaxial, Composite A/V, Component A/V, or S-Video), the receiver may not be able to up-convert that signal to HDMI to send to the TV. Refer to the operating instructions included with your A/V receiver for more information on other connection options.

Step 6: Unplug the audio/video device and TV

Perform a simple reset by following these steps:

1. Turn off the connected device and the TV.
2. Unplug the power cord (mains lead) of the device and the TV from the electrical outlet.
3. Allow both the device connected and the TV to remain without power for 30 seconds.
4. Plug the power cords of the device and the TV back into the electrical outlet.
5. Turn on the connected device and TV.

Step 7: Try a different HDMI cable, or a different device

• The HDMI cable you’re using might be malfunctioning or too old to perform adequately. Try a different HDMI cable to see if it solves your issue.
• Alternatively, you can use the first HDMI cable to connect to a different video device to check if the video device is malfunctioning. If this works, the first device may not be working properly and you may need to check with the device manufacturer for further assistance.
  • If you want to view 1080p (50p/60p) quality picture on the TV from an external device, use a High-Speed HDMI cable with the "HDMI" logo as the connection cable.

Step 8: Reset the TV to factory settings

If there is still no picture, reset the TV to factory settings.

• For Google TVs or Android TVs: Refer to the How to reset the Google TV or Android TV to factory settings article.
• For other TVs: Refer to the How to reset the television to the original factory settings article.

If the issue is still unresolved

The TV may require service. Contact support for repair.