Article ID : 00179425 / Last Modified : 16/01/2026

The TV freezes and I cannot see the pictures when I connect a smartphone by USB cable in MTP (media transfer protocol) mode.

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To solve this issue, please connect the USB cable in MTP mode and browse through photos only in the CATEGORY folder.

NOTE: Do not select the ALL folder or the GENERIC folder to display the contents.

How to connect a smartphone to the TV with a USB cable and display content
Error: Media player has stopped appears on the TV screen or the TV freezes and turns on and off while playing files from a USB device.
No picture on the TV when using composite (yellow, red, white) or component (red, blue, green) analog cables to connect an A/V device
Files stored in the SD card of a mobile phone connected via USB are not found, even when searching from the TV’s Home Menu.
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The TV freezes and I cannot see the pictures when I connect a smartphone by USB cable in MTP (media transfer protocol) mode.

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