Thank you for your continued interest in Sony products.
Sony has recently discovered that small particles of the metal plating on the Cyber-shot DSC-W170 digital still camera may peel off from the casing surrounding the lens. It is possible that these particles could prick a user’s hand.
To ensure customer satisfaction, Sony will provide a free replacement service when this symptom occurs in certain units covered by the serial numbers indicated below.
We apologize for any inconvenience this may cause and your kind understanding and cooperation would be much appreciated.
[Applicable serial number]
To determine whether your DSC-W170 camera may be affected in Asia Pacific region, click here to validate Serial No.
The silver model of the DSC-W170 is not affected by this symptom.
[How to confirm the model name and its serial number]
The serial number and model name of the camera are located on the sticker attached to the bottom of the camera.
If you have any questions or require assistance, please contact your local Sony service centre at 330-1111 or contact Sony Philippines’ Customer Contact Center at 878-7600, Mondays – Fridays from 8:30AM – 5:30PM or via SMS: Text inquire<space>your question and send to 0917-8077669. A list of the Sony service centres can be found in the Service Centres page.
Personal information, such as your name, mailing address and/or telephone number, provided to the Sony service centre shall be kept and used by Sony only for responding to your inquiries related to this announcement. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such service. In this event, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information.
*Please contact your local Sony service centre if you wish to inquire, modify, erase or suspend use of your personal information provided in connection with this announcement. (Please be advised that in the case of erasing or suspending use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.)