Article ID : 00249535 / Last Modified : 14/08/2020

How to solve [Network not connected] error message

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Network error message or wrong time displayed

    Do you see a [network not connected] message displayed after you recently updated your TV, and experience one or more of the following symptoms:

    • You notice that the time indicated on the HOME screen is incorrect.
    • Some apps might not work, while others function normally.
    • The network status says “Connected, No Internet.” 

    If so, your TV’s internal clock might not match with the internet clock, which is causing this network error.  
    You can solve this by changing the clock setting to “Network Time”
     

    How to set the clock to Network Time

    Go to [Settings]  settings cog → scroll down to [System Preferences] → select [Date & time] → select [Use Network Time] 

    Alternatively, if you have broadcast channels installed, watch a TV channel for at least 30 seconds and return to the HOME screen to check if the displayed time is correct.