Article ID : 00266184 / Last Modified : 21/07/2021

I connected a wired headset to Xperia, but I can't hear any sound from the headset.

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    Solution/ Information 

    Xperia does not support a headset with a 5-pole plug. 

    Please use a 4-pole (*) or 3-pole headset with a diameter of 3.5 mm. 

    Note: For 4-pole plugs, use products that comply with CTIA standards. Please check the instruction manual of the headsets to see if it conforms to the CTIA standard. 

    Compatible:  

    3-pole plug 

    3-pin

    4-pole plug 

    Incompatible: 

    5-pole plug