Article ID : 00277472 / Last Modified : 20/02/2023Print

The Music player app does not open.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    When you try to launch the Music player app soon after turning on the Walkman, the app may not open right away. Wait for a moment. If the app screen still does not appear after waiting for a while, follow these steps:

    1. While the Walkman screen is unlocked, in the navigation bar at the bottom of the screen, tap the (Overview button).
    2. Swipe the Music player app screen up to close the app.
      Note: To close all the apps swipe the screen to the left and tap CLEAR ALL.
    3. Open the Music player app again.