Article ID : 00202077 / Last Modified : 31/08/2018

My external HDD is not being recognized. What should I do?

    Please check the following.

    1. Check the requirements for external HDDs that can be used.
      • If the HDD has multiple partitions, the Blu-ray Disc player can only read the first partition. Any partitions beyond the first cannot be read.
      • The supported partition system is MBR. GPT is not supported.
      • The supported formats are FAT32, NTFS and exFAT.
    2. Reconnect the external HDD.
      • After turning the Blu-ray Disc player OFF, reconnect the external HDD, and then turn the Blu-ray Disc player ON again.