Article ID : 00150452 / Last Modified : 27/04/2021

There is little or no sound from the Wireless Bluetooth speaker

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Check the following to troubleshoot this issue:

    • Check if the Bluetooth indicator of the wireless speaker is lit.
    • Turn off the Bluetooth setting of the source device, then turn it on again to re-establish the Bluetooth connection.
      NOTE: Depending on the model, the source device can be re-connected via Bluetooth by just restarting the speaker.
    • If the wireless speaker has an AUDIO IN port, make sure there are no devices connected to the AUDIO IN port of the wireless speaker.
    • Increase the volume level of the wireless speaker and source device.
    • If your source device is a computer, restart the music software.
    • If you are using Music Center (SongPal) on your mobile device, make sure to update it to the latest version.