Article ID : 00182361 / Last Modified : 16/08/2017

Free Repair Program for VAIO Fit 11A Personal Computer

    2014-04-24

    Dear Valued Sony VAIO Customers,


    This is an update to our announcement titled “Request to Stop Using VAIO Fit 11A Personal Computer,” on April 11, 2014, in which we advised that we were identifying those affected VAIO Fit 11A PCs by serial numbers, and developing a program either to repair or replace them at no charge or to refund the purchase price for the affected PCs.


    As safety is our primary concern, we again request that if you have one or more of the VAIO Fit11A PC models listed below, please immediately discontinue using it, shut down and unplug the PC from the mains.


    We will work with our supplier to start replacing the third-party manufactured battery packs by end of May, 2014. If you have one or more of the affected models listed below, please contact Sony at +632-878-7600, Mon-Fri from 8:30 to 17:30 or send e-mail at Info.SPH@ap.sony.com to arrange for the battery replacement.


    For any customers who do not wish to participate in the repair program listed above, please contact
    Sony at +632-878-7600, Mon-Fri from 8:30am to 5:30pm or send e-mail at Info.SPH@ap.sony.com until July 31, 2014. We will accept returns and offer full refunds for the affected PCs.


    We sincerely apologize for the inconvenience this has caused.



    11-0402014
    Request to Stop Using VAIO Fit 11A Personal Computer


    Dear Valued Sony VAIO Customers,

    It has come to our attention that some of the internal, non-removable battery packs provided to us by a third party supplier and included in VAIO Fit 11A released in February 2014 have the potential to overheat resulting in partial burns to the housing of the PC.

    If you have one or more of the VAIO Fit 11A models listed below, please immediately discontinue use, shut down and unplug the PC from the mains. We are currently identifying affected PCs by serial numbers and developing a program to repair or replace the affected PCs at no charge, or to refund the purchase price for the affected PCs , in accordance with the program. We expect to post a program announcement with details within two weeks. In the meantime, as your safety is our primary concern, we ask again that you please refrain from using the below-listed models until you further hear from us in the program announcement.

    Affected Models officially sold in the Philippines:

    SVF11N12CGP
    SVF11N12CGS

    For Vaio Fit11A units acquired abroad, please check the website of the country where the unit was purchased.

    We sincerely apologize for any inconvenience this may cause.  If you have questions, please contact the Sony Customer Contact Centre at +632-878-7600, Mon-Fri from 8:30am to 17:30pm or send us an email via Contact Us


    Thank you for your kind understanding.





    How to check for the Product Model Number: