4.4 based on 2,198 customer reviews
329
124
57
165
Excellent
Good
Good
Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in certain countries.
Perfect gift
WH-1000XM5 28 December 2025 by Ragg (United Kingdom) Verified Purchaser Verified
Highly recommended The sound is great and ANC is really good
Excellent
Good
Excellent
Failed after 18 months
WH-1000XM5 10 April 2024 by b00541 (United Kingdom)
I love these headphones, they are fantastic but they died after only 18 months. For a premium product that is terrible. The right speaker has stopped working and from looking online it seems to be a common problem with this model.
Excellent
Poor
Excellent
2,199 Customer Reviews
Great headphones
WH1000XM5/BME 04 June 2026 by Aydenn (Malaysia) Verified Purchaser Verified
I bought this last month and I’m so happy with it even though it is not the latest one but still sounds perfect to me
Excellent
Excellent
Excellent
ANC
WH-1000XM5 29 May 2026 by Ssaif (United Kingdom) Verified Purchaser Verified
Just worth it...and bit expensive... so anyways....money buys everything..also needs to improve the sony connect app very bad graphics ....looks like using java application...please update the app..thanks
Excellent
Excellent
Excellent
Another failed hinge point
WH1000XM5/L 28 May 2026 by Tommy1957 (USA)
I had great hope in this redesigned headset. Every high-end Siny headset I have purchased failed at the hinge point. My experience with this redesigned hinge point was very sad, as this hinge also broke. When they break they become unwearable. I really don't want to continue buying high-end products from Sony only to have them keep failing. I an done with Sony. Grrrrrrr.
Excellent
Excellent
Poor
Excellent
Hi Tommy1957,
Thanks for the feedback. We're so sorry to hear that the headband on your WH-1000XM5 broke, especially after your loyalty to our headphones. We completely understand your frustration, and we want to help make this right.
We have partnered with our parts supplier, Encompass, to offer a low cost repair specifically for a broken headband on this exact model (please note this special offer doesn't apply to other models or different issues).
You can reach out to them directly to get this sorted out:
Phone: 1-866-835-1146
Email: service@encompass.com
Hours: Monday - Friday: 8:00 am - 6:00 pm EST
We appreciate you giving Sony a chance with this product. We hope we can win back your trust.
Warm regards,
Estefany
Good device
WH-1000XM5 26 May 2026 by go6ooooo (United Kingdom) Verified Purchaser Verified
I received as a gift. Very good materials and sound quality
Excellent upgrade
WH-1000XM5 26 May 2026 by RAM999 (United Kingdom) Verified Purchaser Verified
Purchased to replace my partners XM3 as I inadvertently spilled a cup of water into the ear piece that the charger goes into. Needless to say, they now fail to charge. However, these are well worth the upgrade as these XM5 have so many more features. Knowing how good these are, I would have upgraded sooner.
Excellent
Excellent
Excellent
Fantastic for Adhders
WH-1000XM5 23 May 2026 by Charlie2908 (United Kingdom) Verified Purchaser Verified
These are incredible for my Adhd and have completely made my work so much easy to do. The noise cancelling function is fantastic. Definitely recommend for any Adhder. Only issue was the manual was pretty poor, had to google how to use it, but to be fair that wasn't exactly difficult to do!!
Excellent
Excellent
Good
great features
WH-1000XM5 21 May 2026 by armi97 (United Kingdom) Verified Purchaser Verified
percect design , sound fabulous , really enjoyed , I recommend it to whom want to get rid of outside noises really good at noise canceling
Excellent
Excellent
Excellent
Great features
WH-1000XM5 17 May 2026 by Janedoe2000 (United Kingdom) Verified Purchaser Verified
They're amazing! I got the white ones to match my pc set up. They're also good when plugged into the pc
Excellent
Excellent
Good
Brittle materials used
WH-1000XM5 16 May 2026 by Matt N (United Kingdom)
I love the headphones, the sound and the noise cancelling. Unfortunately it seems the arms that the headphones are mounted on are quite brittle and broke easily. I have had to send the headphones in for repair at a cost of almost half the price of the headphones.
Hi,
Thank you for your feedback.
We're happy to hear that you're enjoying the sound quality of your WH-1000XM5. Yet, we're sorry to learn that your headset broke.
Please make sure to check the precautions in this link to avoid causing any damages to the headset: https://cutt.ly/ttBlRb6g
Furthermore, if you need any further assistance, feel free to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser).
Menna @Sony Support UK
A Definite Buy
WH-1000XM5 16 May 2026 by UrbanMerc (United Kingdom) Verified Purchaser Verified
Bought the Pink version for my adorable wife. This is her first set of ANC, over ear headphones and she loves them. I have been buying these headphones for a few years now and wear them constantly. My first were the three's, then the four's and I presently own the five's. I converted from Samsung phones since the first Xperia 1 and presently still using the Mark V. Looking to get the VIII which is when I will hopefully get my XM6's. I have alot of Sony products in my house, so yes, I would recommend this product whole heartedly if you want a well rounded set of headphones. They do everything you would expect if a flagship product.
Good
Average
Excellent
Brilliant sound quality and great comfort
WH-1000XM5 16 May 2026 by jill07 (United Kingdom) Verified Purchaser Verified
I bought these headphones because I couldn’t get on with EarPods and I am so pleased I did.
Excellent
Excellent
Excellent
Great
WH-1000XM5 15 May 2026 by Sachin_1337 (United Kingdom) Verified Purchaser Verified
Good nice excellent audio quality, Anc works too good
Excellent
Excellent
Excellent
Great sound
WH1000XM5/BME 12 May 2026 by arkteo2 (Singapore) Verified Purchaser Verified
I like this product with the noise cancellation and sound quality.
Very good quality and practicality
WH-1000XM5 11 May 2026 by Vikaa (United Kingdom) Verified Purchaser Verified
Very good quality, quite comfortable and very easy practical, especially when working and you want minimum contact with your headphones
Excellent
Excellent
Excellent
Cant hear my neighbours now
WH-1000XM5 09 May 2026 by Gal339 (United Kingdom) Verified Purchaser Verified
Hinges creak, and I get sweaty ears. Sound isnt great but not bad. ANC is ok but does block out everything that I wanted it to.
Average
Average
Good
Hi,
Thank you for your feedback.
We’re sorry to hear that the sound quality of your WH-1000XM5 didn't fully meet your expectations. This is not the norm, as we strive to deliver the best quality possible.
We recommend checking the instructions at the following link to enhance the sound quality: https://cutt.ly/8rxmpCg0
Regarding the hinge creaking, we recommend checking the following link to learn how to wear the headset properly: https://cutt.ly/trxZ9hYu
Moreover, we appreciate your feedback. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration.
If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser)
Nadine @Sony Support UK
Sony _whxm5 headphones
WH-1000XM5 07 May 2026 by Shell73 (United Kingdom) Verified Purchaser Verified
Good sound really comfy.however the controls can sometimes go a bit ari especially on low battery.so I have to go into my phone to disconnect.
Excellent
Excellent
Good
Hi,
Thank you for your feedback.
We’re happy to hear that you're enjoying the sound quality of your WH-1000XM5. Yet, we're sorry to hear that the touch controls aren't working properly when the battery is low.
Please follow the instructions here and test again: https://cutt.ly/ytCtzv6M
If the issue remains, please follow the below steps:
1- Ensure that the headset is updated: https://cutt.ly/XrxmulV8
2- Reset your headset by following the steps here: https://cutt.ly/wrxmrOSK
3- Initialize your headset: https://cutt.ly/TrxmtOpA
Moreover, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser)
Nadine @Sony Support UK
Great product
WH1000XM5/BME 06 May 2026 by zie90 (Malaysia) Verified Purchaser Verified
I bought last month, the performance was so good. Noise cancellation was superb and the sound so excellent. Happy with this purchase. Thank you Sony
Excellent
Excellent
Excellent
Awesome!
WH1000XM5/SME 05 May 2026 (Malaysia) Verified Purchaser Verified
I am very glad with my product and it’s so good 😊
I can hear tv clearly now
WH-1000XM5 29 April 2026 by Granny Lesley (United Kingdom) Verified Purchaser Verified
Absolutely new to headphones so was concerned about value to cost. Sought advice with Richer Sounds (in store). Amazed that other stores would not let me try before buying (£200 +)! I understand health issues especially with earbuds but headphones!! Anyway these are exactly what I needed - comfortable, clear and easy to operate and understand instructions.
Excellent
Excellent
Excellent
Solid but ANC mid
WH-1000XM5 29 April 2026 by tiwivsj (United Kingdom) Verified Purchaser Verified
sound quality is good with the equaliser. however the noise cancelling is disappointing. it has the possibility to be good but only activates effectively in noisy conditions which means in a quiet library i can still hear whispers because the device doesn't activate the noise cancelling. would be 5 star if the noise cancelling was manual rather than automatic so i could turn it up to the max even in quiet areas.
Excellent
Good
Good
Hi,
Thank you for your feedback.
We're happy to hear that you're enjoying your WH-1000XM5, and happy with the sound quality we always aim to deliver! Yet, we're sorry to learn that you're facing difficulties with the noise cancelling function.
You can enhance the noise cancelling of your headset by following the steps here: https://cutt.ly/mtL5JRDf
Additionally, you can adjust the noise cancelling function and ambient sound mode to your desired options, following the steps here: https://cutt.ly/0tL5K3fB
Furthermore, if you need any further assistance, feel free to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser).
Menna @Sony Support UK
AMAZING HEADPHONES!
WH-1000XM5 26 April 2026 by Janodix (United Kingdom) Verified Purchaser Verified
Bought these a couple weeks ago as I am now commuting for work. The noise cancelling quality is fantastic and completely blocks out the noise on public transport. Sound quality is superb and there are so many great features such as they stop playing music if I speak and the sound adapts to the environment etc. Would 100% recommend!!!
Excellent
Excellent
Excellent
A winner
WH-1000XM5 26 April 2026 by Chris 777 (United Kingdom) Verified Purchaser Verified
Typical Sony good excellent sound quality,headphones well made and comfortable
Excellent
Excellent
Excellent
Awesome product
WH1000XM5/SME 26 April 2026 (Philippines) Verified Purchaser Verified
As expected. A very good product from Sony. Recommended and will buy the latest version for sure.
Avoid this product
WH-1000XM5 24 April 2026 by rmunir (United Kingdom)
I bought these in July 2025, expecting "industry-leading" quality for a premium price. Less than a year later, the slider arm has already snapped during normal use. What’s most frustrating is that I have a pair of "budget" brand headphones that have lasted years and feel significantly sturdier than these. After doing some research, it’s clear this is a common design flaw with the WH-1000XM5. The plastic swivel point is far too fragile for daily wear and tear. The noise canceling and sound are great, but it doesn't matter how good they sound if they are held together by tape within a few months. If you are looking for durability, look elsewhere—or at least look at the previous XM4 model which has a much more reliable hinge. Very disappointed in Sony's build quality on this flagship model.
Excellent
Poor
Poor
Hi,
Thank you for your feedback.
We’re sorry to hear that your WH-1000XM5 broke in less than a year. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality.
Please contact us using the details provided at the following link for assistance. We would be happy to provide the necessary support: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)
Nadine @Sony Support UK
Hinge issue (> 4 months of use)
WH1000XM5/B 22 April 2026 by Disappointed7273 (USA)
Had them for 4 months if even and the hinge broke. Sony refuses to fix them through the warranty as they call it a user error. This issue is such a big issue that there is a lawsuit against them for it. If you have the same issues i definitely recommend submitting a claim for it. Sony wants to charge me $99 (+ tax I believe) to fix them. That is 1/3 of the cost of just getting a new pair. If they only lasted 4 months, then I wouldn’t be surprised that they will break once again after repairs.
Good
Average
Fair
Fair
Thank you for review, Disappointed7273.
We understand your frustration, especially when physical damage is involved and the warranty results aren't what you expected. Please know that we take all feedback regarding product durability and our repair costs seriously, as it helps us evaluate our service policies and future designs.
We regret that we couldn't provide a more favorable resolution for your WH-1000XM5 at this time. Thank you for sharing your experience with us.
Best regards,
Gus, Sony Social Media Team
Great features easy to use and connect
WH-1000XM5 20 April 2026 by Gazza62 (United Kingdom) Verified Purchaser Verified
Headphones are great wish I’d bought them sooner. Would definitely recommend
Excellent
Good
Excellent
The best noise cancelling headphones I've tried
WH-1000XM5 18 April 2026 by Snue (United Kingdom) Verified Purchaser Verified
I got these headphones because I'm autistic and needed the full noise cancelling option. I haven't quite learnt how to work them properly yet (I'm not tech minded) but I love the fact you can cover one side with your hand whilst in noise cancelling mode to hear something without taking the headphones off. The sound quality is really good for music. It's a shame there's no paper instructions as like I said I'm not very good at technology. I have tried to find instructions but even so I would definitely recommend these headphones so far. A little pricey but worth it just for the freedom I now have to go in our garden or to a busy cafe etc... I do wish there was a way to make them wireless for when you can't connect to Bluetooth. Maybe there is bur I just haven't worked it out yet 🤷♀️
Excellent
Good
Average
Hi,
Thank you for your feedback.
We're happy to hear that you're enjoying your WH-1000XM5, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come!
Additionally, it's worth mentioning that Sony is complying with new EU regulations along with our Road to Zero approach to cut down on paper waste: https://cutt.ly/Fru5mz1q
However, you can reach the same manual by using our online help guide, as it's really comprehensive and thorough, and you can use the search bar in it to learn more about the WH-1000XM5 settings and features: https://cutt.ly/QtJTuhLo
Furthermore, if you need any further assistance, do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser).
Menna @Sony Support UK
Really Great
WH1000XM5/B 17 April 2026 by MWeb (USA)
Yesterday I biked into a railing on a highway overpass and the headphones launched off my head and I watched terrified as they soared and landed on the shoulder. I managed to retrieve them and besides very minimal scuffing, they are still performing excellently.
Excellent
Excellent
Excellent
Excellent
Hi there,
We are elated to hear that your headphones survived such a harrowing fall and are still performing excellently for you. It is a testament to the premium build quality of the WH-1000XM5 that they could endure such an impact and continue to deliver industry-leading noise cancellation and exceptional audio clarity without missing a beat. We are relieved that you were able to retrieve them safely and that their durable design kept your music playing despite the accident.
Thank you for trusting Sony to keep up with your active lifestyle!
Regards,
Dominick
Light weight monster
WH1000XM5/BME 17 April 2026 by Pragatheeswaran (Singapore) Verified Purchaser Verified
Looking for a low weight headphones. XM5 suited me nicely. NC is very good. Little bit high on the BASS
Excellent
Excellent
Excellent
Good first real ANC headphones
WH1000XM5/BME 16 April 2026 by Kelvint (Singapore) Verified Purchaser Verified
Is nubbad sound quality wise. Ear cups are soft so good to get padding if u can
Excellent
Excellent
Excellent
Great Features
WH1000XM5/BME 16 April 2026 by YeZzir69 (Malaysia) Verified Purchaser Verified
I am very satisfied with the this headphone. The noise cancelling is very good. The headphone also very comfy in term of long use.
Excellent
Excellent
Excellent
Super headphones, quality
WH-1000XM5 14 April 2026 by Belles22 (United Kingdom) Verified Purchaser Verified
Awesome, sound is great, comfortable to wear, as well as listening to music generally, it’s helping my barbershop chorus rehearsal as I can hear the different parts so clearly. Can switch settings so aware of surroundings, very impressed. Fabulous quality headphones, would recommend, farewell fiddly earbuds, am a headphone girl!
Excellent
Excellent
Excellent
okay
WH-1000XM5 12 April 2026 by GPXia (United Kingdom) Verified Purchaser Verified
Great sound quality but it turns off randomly too often. Could get better headphones for a cheaper price
Excellent
Average
Average
Hi,
Thank you for your feedback.
We're happy to hear that you're enjoying the sound quality of your WH-1000XM5. Yet, we're sorry to learn that you're experiencing a power issue with your headset.
Please try the steps at this link and test again: https://cutt.ly/EtGdvjmY
If the issue remains, try the steps below:
1. Update the headset to the latest version using this link: https://cutt.ly/KtGaWymB
2. Reset the headset by following the steps here: https://cutt.ly/ntGaQCU5
3. Initialise the headset to the factory settings, following the steps here: https://cutt.ly/StGaWWbx
Furthermore, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser).
Ismail @Sony Support UK
Just perfect
WH-1000XM5 12 April 2026 by Demers (United Kingdom) Verified Purchaser Verified
I bought these because of the comfort reviews and so glad I did. Never had a pair as good as this. The sound quality has blown me away.
Excellent
Excellent
Excellent
Just all round brilliant headphones, for me.
WH-1000XM5 10 April 2026 by AbiO (United Kingdom) Verified Purchaser Verified
Excellent headphones, far better than I could have imagined; very happy with my purchase. A friend advised my buying these headphones. I purchased for the 'ambient, adaptive sound control' of my surroundings. And these 'ambient, adaptive sound controls' are brilliant. And then to discover music sounds absolutly fab' too! Plus I find the headphones very comfortable. And the 'Sound Connect App' very useful and helpful.
Excellent
Excellent
Excellent
Faulty buttons
WH-1000XM5 07 April 2026 by Poor headphones (United Kingdom) Verified Purchaser Verified
Bought four different pairs as each one had faulty buttons (touch functions to pause etc not working) before I eventually gave up on Sony and went for Bose instead. Very disappointed as it meant a lot of effort was spent trying to get them. Had seen good reviews so kept trying but am likely to avoid Sony after this experience
Excellent
Poor
Poor
Hi,
Thank you for your feedback.
We are truly sorry to hear about the repeated issues you experienced with the touch controls on the WH-1000XM5. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality.
If you face a similar issue in the future, we recommend following the instructions here and test again: https://cutt.ly/MtD3znSW
If the issue remains, please follow the below steps:
1- Ensure that the headset is updated: https://cutt.ly/XrxmulV8
2- Reset your headset by following the steps here: https://cutt.ly/wrxmrOSK
3- Initialize your headset: https://cutt.ly/TrxmtOpA
If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser)
Nadine @Sony Support UK
Amazing sound
WH-1000XM5 06 April 2026 by Marabout Fox (United Kingdom) Verified Purchaser Verified
Best headphones on market. Amazing sound and great noise cancelling.
Excellent
Excellent
Excellent
Design Flaw
WH1000XM5/S 05 April 2026 by AMejiaG (USA)
I got these headphones less than a year ago and the hinges have snapped out of place on both sides of the headphones. Initially i glued the hinge back into place the first time it happened and now it had happened on the other side. Extremely upset as I paid full price and anytime i speak with anyone about repairs I am told that it does not fall under the warranty. I recommend you save yourself the time and money and invest in other headphones by other companies because this design flaw appears to be common with Sony headphones. I originally enjoyed the sound quality of the project and was certain that the headphones were the ones for me but now that this has happened to both sides and I find it it has happened to many others it makes me question my overall purchase
Average
Fair
Poor
Average
Hello there,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience you have experienced with your WH-1000XM5 headphones. We understand how frustrating it must be to have the hinges snap on both sides, especially after investing in what you expected to be a durable product. Please note that the warranty generally covers manufacturing defects and does not include accidental damage or wear over time. However, to assist you further, we recommend reaching out to our authorized repair partner, Encompass, who can offer repair options that may be more affordable for you. You can find more information here: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/.
We hope this helps you get back to enjoying your headphones soon. Thank you for your understanding, and please don’t hesitate to contact us if you need further assistance.
Best regards,
-Fred
Sony headphones
WH-1000XM5 02 April 2026 by Tokes (United Kingdom) Verified Purchaser Verified
PERFECT FOR TRAVEL, SOUND IS BANGING. GOOD FOR MOVIES TOO
Excellent
Excellent
Excellent
BREAK EASILY
WH1000XM5/B 01 April 2026 by Pthib (USA)
DO NOT BUY. I strongly advise against purchasing these headphones. I bought them a few months ago and have used them only minimally. Recently, while at the gym, they unexpectedly broke—the earcup detached and was left hanging by the wire. I contacted Sony to request a replacement, but I was informed that the issue is not covered under warranty. As a result, I am left with a $300 product that is no longer usable.
Good
Good
Poor
Good
Hi Pthib,
We are sorry to hear about the issue with your WH-1000XM5 headphones. While our limited warranty does not cover physical damage, we understand your frustration. We recommend visiting a service center to explore available out-of-warranty repair options to get your headphones back in working order.
Thanks for choosing Sony.
Best regards,
Eliab
Awesome sound Quality
WH-1000XM5 01 April 2026 by Alinston (United Kingdom) Verified Purchaser Verified
I’ve been using the Sony WH-1000XM5, and honestly, it feels like stepping into silence whenever I put them on. The noise cancelling is insanely good. When you’re on a bus, train, or even around people talking, it just fades everything out. It actually makes you notice how noisy your environment was before 😄 Sound-wise, it’s clean and smooth, but not perfect out of the box. I had to tweak the EQ a bit to get that punchy bass I like. After that, it sounds amazing. Comfort is where it really wins for me. I can wear it for hours without any pain or pressure. That matters more than you think.
Excellent
Good
Excellent
Good but
WH-1000XM5 30 March 2026 by HALA56 (United Kingdom) Verified Purchaser Verified
Had these around 1 month now and I really like them, ANC is great and the app allows lost of customisation. A couple of negatives, they are large and I look like I am wearing ear defenders, they get uncomfortable eventually if you wear glasses due to the position of the speakers
Excellent
Average
Good
Hi,
Thank you for your feedback.
We're happy to hear that you're enjoying your WH-1000XM5, and happy with the sound quality we always aim to deliver! Yet, we are sorry to hear that you're facing difficulties with the comfort of the headset.
Please make sure to follow the steps at this link to wear and adjust the headset for your maximum comfort: https://cutt.ly/LtAPRlxa
Additionally, we appreciate your feedback regarding the size of the headset. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration.
Furthermore, if any further assistance is needed, please feel free to contact us using this link: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser).
Menna @Sony Support UK
Great Headphones
WH-1000XM5 27 March 2026 by JB8462 (United Kingdom) Verified Purchaser Verified
Bought for long haul flihht and general music listening. Noise canceling and music range excellent. Very comfortable to wear for s long time and battery lasts ages
Excellent
Excellent
Excellent
Superb headphones
WH-1000XM5 26 March 2026 by Scubaemsy (United Kingdom) Verified Purchaser Verified
These are soft light and comfortable over ear headphones with outstanding quality listening. Lovely colour which is stylish and unusual.
Excellent
Excellent
Excellent
Good headphones.
WH-1000XM5 26 March 2026 by DKT88 (United Kingdom) Verified Purchaser Verified
Nice headphones, good sound quality and excellent noise blocking
Excellent
Excellent
Excellent
Very good very nice
WH-1000XM5 26 March 2026 by Ooga booga (United Kingdom) Verified Purchaser Verified
Very good very nice! Good sound! Very good sound!!
Peace
WH-1000XM5 25 March 2026 by Ben O (United Kingdom) Verified Purchaser Verified
Love the noise cancelling function. Very comfortable on the ears. It brings peace and quiet.
Beware the hinge breaking
WH1000XM5/B 24 March 2026 by SammyL (USA)
I bought these one year and three months ago and they just broke. They’re *just* outside the warranty. There is a faulty hinge mechanism on these headphones that Sony knows about (look up: sony xm5 broken hinge if you want to see all the many, many people who’ve had the same issue). Apparently even if you’re covered by warranty, they classify this as “physical damage” and won’t cover it. I would never buy these and wouldn’t recommend them because of this. They’re too expensive to have known design flaws that Sony refuses to fix.
Good
Poor
Poor
Poor
Hello SammyL,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience you have experienced with your WH1000XM5 headphones. We understand how frustrating it is to encounter a hinge issue just outside the warranty period, especially when it impacts a product you rely on. Please be advised that the Sony limited warranty covers manufacturing defects; however, damage resulting from regular use or accidental impact is generally not covered.
To assist you further, we recommend contacting our authorized service partner, Encompass, who offers specialized repair services with genuine parts that may provide a more affordable option: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/.
We have also forwarded your feedback regarding product durability and support accessibility to our quality assurance team for review. We truly value your input as it helps us improve our products and services.
Best regards,
-Fred
Operation during an RV trip.
WH1000XM5/B 23 March 2026 by JV0410 (USA)
I bought mine a year ago. On a recent RV trip, I used it to listen to XM on my phone and have noise cancellation from our very noisy RV. Battery had to be recharged after just a couple hours and during the recharge, the noise cancellation and music were inoperative. A battery replacement option would have been a good feature.
Hi JV0410,
We’re sorry to hear about the battery performance you’ve experienced with your WH-1000XM5. While these headphones typically offer up to 30 hours of battery life, performance can vary based on settings like Noise Canceling and Speak-to-Chat. We recommend ensuring the firmware is up to date via the Sony Headphones Connect app and trying a different USB-C cable for a full charge.
Thanks for choosing Sony.
Best regards,
Eliab
Great quality and reliable
WH1000XM5/SME 23 March 2026 by Brandontan (Malaysia) Verified Purchaser Verified
I’ve been using this product for a while now and I’m really satisfied with the overall performance. The quality is excellent and it works exactly as expected. It’s easy to use and very reliable, which makes it worth the purchase. I would definitely recommend it to others who are looking for something similar. Great value for money and I would buy it again.
Excellent
Excellent
Excellent
Good sound quality but not comfortable.
WH-1000XM5 23 March 2026 by JennApp (United Kingdom) Verified Purchaser Verified
Sound quality and noise cancelling is great. Ambient sound is good. But they're uncomfortable to wear. After only 10 minutes they start hurting on the head strap and after 30 mins they also start to feel uncomfortable on the ears. Considering the price, I expected to be able to wear them all day and still be comfortable.
Hi,
Thank you for your feedback.
We're happy to hear that you're enjoying your WH-1000XM5, and happy with the sound quality we always aim to deliver! Yet, we are sorry to learn that you're facing difficulties with the comfort of your headset.
Please make sure to follow the steps at this link to wear and adjust the headset for your maximum comfort: https://cutt.ly/3tPfUG8D
Furthermore, if any further assistance is needed, feel free to contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser).
Menna @Sony Support UK
AVOID AVOID HORRIBLE DESIGN
WH1000XM5/B 22 March 2026 by avoidtheWH1000XM5 (USA)
Horrible design. Left hinge broke due to manufacturers defect. Did not even last 7 months. Sony said not covered under waranty
Excellent
Poor
Poor
Poor
Hello there,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience caused by the issue with your WH-1000XM5 headphones. We understand how frustrating it is to experience a problem with the left hinge in less than seven months.
Please be advised that the Sony limited warranty covers manufacturing defects; however, damage resulting from regular use or accidental impact is generally not covered. To assist you further, we recommend contacting our authorized service partner, Encompass, who offers specialized repair services with genuine parts that may provide a more affordable option: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/.
Additionally, we have forwarded your feedback regarding product durability and support accessibility to our quality assurance team for review. We truly value your input as it helps us improve our products and services.
Best regards,
-Fred
Terrible product
WH1000XM5/S 21 March 2026 by Nunya223 (USA)
This product sucks. I got it for my birthday, app is trash. Attempted to make a Sony account, not actually allowed to. Do not buy.
Hi Nunya223,
Happy belated birthday! We are truly sorry to hear that your experience with your new WH-1000XM5 has been frustrating so far. We want to ensure you can fully enjoy your gift, and we would like to offer you personalized assistance with the application setup for your headphones.
Our team is ready to help you navigate the setup process step-by-step to ensure everything is working correctly for you. Please contact us directly through the link below so we can assist you:
Contact Sony Support:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony!
Regards,
Dominick
Great sound
WH-1000XM5 21 March 2026 by Davie G (United Kingdom) Verified Purchaser Verified
This is my 4th set of Sony headphones throughout the years and in terms of sound quality they are the best yet. I use headphones mostly for TV and movies at night and for music. The XM5’s are a good all rounder and are comfortable for longer periods than my previous headphones. Got them for a bargain price and hopefully they will last a good few years until the XM6’s are heavily discounted as well. Great buy.
Excellent
Excellent
Excellent
Awful Customer Servive- breach consumer rights
WH-1000XM5 19 March 2026 by Ollz96 (United Kingdom) Verified Purchaser Verified
Headphones are great customer service is a JOKE. Case for the headphones broke on first use. Sent an email to customer support, they accused me of being heavy handed and said I had misused the product. Don’t know how if the zip broke on first use. Basically refused to handle my complaint. Will never buy a Sony product again. From other reviews this is clearly how Sony operate.
Excellent
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Poor
Hi,
Thank you for your feedback.
We’re sorry for the inconvenience caused! This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality.
Please contact us using the details provided at the following link for assistance. We would be happy to provide the necessary support: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)
Nadine @Sony Support UK
Will break just over the warranty
WH1000XM5/B 18 March 2026 by LaurenF (USA)
Do not buy. Way to expensive for such a short lifespan. The plastic casing of the swivel hinge broke 1 year and 2 months in and Sony would not honor the warranty. Once it breaks the headphone will not properly secure to your ear making them ultimately useless. i never worked out in them walked in them. i use them at my desk to listen to music while i work. Don't waste your money.
Excellent
Poor
Poor
Excellent
Hello LaurenF,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience you’ve experienced with your WH1000XM5 headphones. We completely empathize with your frustration regarding the breakage of the plastic casing on the swivel hinge after just over a year of use. While the warranty typically covers manufacturing defects and not damage from wear over time, we want to support you as much as possible.
To assist you further, we recommend contacting our authorized repair partner, Encompass, who can provide repair options that might be more affordable. You can find more information and service options here: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/.
Please don’t hesitate to reach out if you need further assistance.
Best regards,
-Fred