Article ID : 00181841 / Last Modified : 16/08/2017

Important Notice Regarding Sony’s VAIO S Series Personal Computers


    Dear Valued Sony's VAIO Customer:

    It has recently come to our attention that a limited number of VAIO S-series personal computers may exhibit the following:

    The system either fails to boot or sporadically shuts down.

    The models which may be affected are:


    If you own one of these models and experience this symptom, please contact your local VAIO Service Centre. A list of the VAIO Service Centres can be found in the Service Centers  page If it is determined that your product is among those affected, Sony will extend your Sony limited warranty on your motherboard for up to 24 months.  

    For service within the scope of this limited warranty, Sony will repair the unit free-of-charge. All components other than the motherboard will be subject to the standard limited warranty provided with the unit.

    We would like to express our sincere apologies for any  inconvenience that this problem may have caused.

    * Privacy Statement
    Personal information, such as your name and mailing address, provided to the Service Centre will be kept and used only for the repair service. The information may be disclosed to the third party subcontractors that operate such service on behalf of Sony, but will be strictly controlled and will not be used for any other purposes.