Article ID : 00278708 / Last Modified : 27/05/2022

Strange noise is heard when wearing the headphones in some locations (WH-1000XM5).

    You may hear a popping sound from the headphones if you are in a place that uses devices that generate ultrasonic waves to deter or eliminate rodents and pests. If you are bothered by these noises, use the Sony | Headphones Connect app to turn off the Noise Canceling and Ambient Sound Mode functions.