How to reset or initialize the Wireless Headphones (WH-1000XX THE COLLEXION)

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

• Reset the headset
• Initialize the headset to restore factory settings

Reset the headset

1. Connect the headset to an AC outlet.

   Use a USB Type-C cable and USB AC adaptor (A).

   

2. Press and hold the power button (B) and the noise canceling/Ambient Sound Mode button (C) for about 5 seconds.

   

   The headset will be reset (the charging indicator turns off and then lights up again).

NOTES:

• During a reset, the device registration (pairing) information and other settings are retained.
• If the headset does not operate correctly even after a reset, initialize the headset to restore the factory settings.

Initialize the headset to restore factory settings

IMPORTANT: This operation resets all the device settings to the factory defaults and deletes all pairing information.

NOTE: After initializing the headset, you should also delete the headset pairing information from any connected devices and then pair them again.

1. Turn off the headset.

   Remove the USB Type-C cable.

2. Press and hold the power button (A) and the noise canceling/Ambient Sound Mode button (B) for about 10 seconds.

   

   When initializing is complete, the indicator flashes in blue 4 times.

3. Delete the headset from the list of Bluetooth products on your device.

4. Pair the headset to your selected device again

NOTES:

• If you have updated the software after purchasing the headset, the software is retained updated even if you initialize the headset.