Sony Account is an account that you can use to sign in to multiple Sony Group services such as Creators' Cloud, Sound Connect App, etc.
If you already have an account with an applicable Sony Group service, you can sign in using your registered email address and password at https://www.account.sony.com/
If you are having issues signing in to your Sony Account, please refer to the troubleshooting topics and steps below:
1. Go to https://www.account.sony.com/, click Sign in.
2. Enter your Sign-in ID (Email address) and select Next.

3. Click on Trouble Signing In?

4. Select Recover Your Account

5. Enter your Sign-in ID (Email address) and select Send Link.

6. Check your email and follow the instructions to recover your account.
If you still encounter issue even after trying the above steps, please contact us for further assistance.
If you still encounter issues even after trying the above steps, please contact us for further assistance.