Smart Remote Control (PlayMemories Camera App)
Below is a list of frequently asked questions and answers about using the Smart Remote Control and its associated features.
IMPORTANT: The download for Smart Remote Control (PlayMemories Camera App) has ended, and it is only available for use with cameras that have it already installed. Please refer to the following URL for details: https://www.playmemoriescameraapps.com/
Awaiting connection to a smartphone. Running as an access point. What do I do next?
- Start the Imaging Edge Mobile app on your smartphone and then select the camera you want to connect.
- When you are connecting to the camera with your smartphone for the first time, you will be required to enter the password displayed on the camera into Imaging Edge Mobile on your smartphone.
Where is the image saved when taking a picture with the Smart Remote Control?
The original image is saved on the memory card in the camera, but a copy of the image is saved to your smartphone.
What is the image size of the data transferred to the smartphone?
The image size is fixed to approximately 2 megapixels, with dimensions of 1616 x 1080 for 3:2 images and 1920 x 1080 for 16:9 images. This is a fixed size and cannot be changed for transfer to the smartphone.
The camera will not wirelessly connect to the smartphone using Smart Remote Control
Make sure you have the most up-to-date version of the Imaging Edge Mobile app on your smartphone. If you are still unable to connect, you may be too far away and need to move closer to the camera.
Repair & Warranty
Book, track or maybe even avoid a repair
Contact support
Contact our Support team
Support by Sony (Mobile App)
Never miss an update again! Find information and receive instant notifications about your product
