CREATORS' CLOUD
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    Cannot connect the camera to a mobile device with a wired LAN connection via a router.

    Verify and make adjustments as necessary according to each of the following steps, and then try the connection again.

    The supported connection methods vary depending on the camera model. For details, see Help Guide.

    1. 1. Restart the mobile device
    2. 2. Set VPN to off
    3. 3. Uninstall/reinstall app
    4. 4. Reset the network settings