- Check your spelling, and try related keywords.
- Make your query short and focused on one issue.
- To search for a model, include the hyphen (-) if it's part of the model name, and use the full model name (e.g. WF-1000XM3). Leave out slashes (/) and any characters following them.
- Do not search for case IDs (e.g. 12345678), serial numbers (e.g. 00000000-1111111), IMEI numbers, or website addresses.
- If the search filter (tab) is set to Downloads, Manuals or Question & Answers, change it to All to expand the searched content scope.