Warranty Information
Warranties
Note: The following terms and conditions relate to the warranty of Sony products purchased within the Republic of the Philippines ONLY.
For warranty conditions of Sony product purchased outside of Philippines, please refer to the terms and conditions that accompanied your product or refer to your place of purchase.
Consumer Product Domestic Warranty
When you purchase a Sony product from a local authorized dealer, you have the peace of mind in knowing that your product is covered by Sony's Standard Warranty (“Warranty”). The Warranty is provided by Sony Philippines Incorporated, located at Unit B & C 10th Floor and 11th Floor Inoza Tower, 40th Street, Bonifacio Global City, City of Taguig, Philippines 1634.
General Terms & Conditions
- Sony Philippines, Incorporated (SONY) warrants this product to be free from defect in material or workmanship during the warranty period from the purchase date under normal use.
- Please bring the product to the nearest Sony Authorized Sony Service Centre, to avail warranty service. Tampering of the Sony product by an unauthorized technicians will invalidate the Warranty.
- To process your warranty claim, kindly bring your proof of purchase when you visit an Authorized Service Center with the defective unit.
- This warranty does not cover damage caused by wear and tear, accidents, transport, misuse, negligence, natural disasters, cosmetic modication, improper voltage, or use not in accordance with the Instruction Manual.
- External and supplied accessories as well as those purchased separately are not subject to this warranty.
- This warranty is non-transferable and will not be honored if the serial number of this product is removed, altered, or obliterated or there is misrepresentation in any other form.
- Within 30 days after the product is received by an Authorized Service Center, Sony will repair or replace the defective parts without charge to the consumer, subject to the applicable terms and conditions. Charges apply after the warranty period.
- After reasonable number of attempts to remedy the defect or malfunction and the product continues to have defect or to malfunction, after verication, SONY will refund or replace such product or parts, as the case maybe. This remedy is valid only to the original purchaser of the product and applies only to SONY products sold within the Philippines and distributed by the authorized dealers of Sony Philippines.
- This warranty is valid only in the Republic of the Philippines.
- Sony is not liable for any incidental, indirect, consequential, or special damages arising from a breach of warranty. To the fullest extent permitted by law, all other warranties—express, implied, statutory, including merchantability or tness for a particular purpose—are excluded.
Items that do not need warranty registration:
Batteries & Chargers, Tripods, Remotes, Underwater Housing, Bags, Pouches, Cases, Straps, Lens Filters, Memory Card, Memory Card Readers and other non-serialized products.
Warranty Period and Special Warranty Conditions:
| Product Category | Standard Warranty Period | *My Sony Perks - Warranty Extension | Special Warranty Conditions |
| Audio Systems | One (1) year | None | For bring in repair at Sony Authorized Service Center |
|
Portable Audio (Speakers) | One (1) year | Additional 3 months (SRS speakers series purchased from June 29, 2024 and registered w/in the warranty coverage period) | |
|
Soundbar and Optional Speakers | One (1) year | Additional 3 months (soundbar and optional speakers purchased from July 29, 2023 and registered w/in the warranty coverage period) | |
| Headphones | One (1) year | Additional 3 months (models w/ serial number purchased from July 29, 2023 and registred w/in the warranty coverage period.) | |
| BRAVIA 8 (and all variations under BRAVIA 8 series) | Two (2) years | Additional 1 Year (models w/ serial number purchased from July 1, 2025 and registred w/in the warranty coverage period) | Home service and/or on-site repair for screen sizes 40 inches and above |
| BRAVIA 7 (and all variations under BRAVIA 7 series) | |||
| BRAVIA 5 (and all variations under BRAVIA 5 series) | |||
| BRAVIA 3 (and all variations under BRAVIA 3 series) | |||
| BRAVIA W830, X95, X90, X85, X80, X77, X75, X70 (and all other old models) | None | ||
| BRAVIA 2 (and all variations under BRAVIA 2 series) | One (1) year | Additional 1 Year (models w/ serial number purchased from July 1, 2025 and registred w/in the warranty coverage period) | |
| Compact Camera | Two (2) years | Additional 1 Year | For bring in repair at Sony Authorized Service Center |
| Camcorders and Action Camera | Two (2) years | ||
| Interchangeable-lens Camera (body only) | Two (2) years | ||
| Cinemaline Camera (Cpro) | One (1) year | Additional 3 months | |
| Camera Lens | One (1) year | ||
| Procam | One (1) year | ||
| Memory/SD Card | Five (5) years | None | |
| ICD Voice Recorder, Cassette Player, Walkman and Pro Audio Mic | One (1) year |
*This applies only to selected models, and the unit must be registered within the standard warranty period.
Personal Information
Your personal data will be collected and kept confidential by Sony Philippines, Inc. (“Sony”). Sony will use your personal data primarily for record-keeping in connection with its obligation to honor its warranty for the product you just bought. Secondly, Sony aims to keep you informed of its latest products and services and for gathering feedback regarding its products and services.
You consent to Sony disclosing your data to the relevant entities within the Sony Group of Companies for these purposes only. Please email Sony at https://www.sony.com.ph/section/contactus or call Sony at (02) 8878-7600 if you:
1. Wish to update your personal data which you have previously submitted;
2. Wish to revoke any consent previously given by you concerning the use or disclosure of personal data which you have submitted;
3. Do not wish to receive Sony’s latest product information or;
4. Have any other queries to Sony.
If you are under eighteen (18) years old, please submit your personal data only upon your parent’s or guardian’s consent.
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