If the Bluetooth device connected to the Sound Bar is your smartphone or similar device, is the issue resolved after you close all apps except for the one being used to play music?

The operation of your smartphone or tablet may be affected if you are running multiple apps simultaneously, impairing the transmission of audio via Bluetooth.

• Issue is resolved

  Running multiple apps simultaneously may have affected the operation of your smartphone or similar device.
  Close any apps that are not being used.

• Issue is not resolved/No other apps are in use

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