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HT-B500 / BRAVIA Theatre Bar 5

BRAVIA Theater Bar 5 | 3.1ch Soundbar with powerful wireless subwoofer | Dolby Atmos®/DTS:X® / Included components may vary by country or region of purchase: RMT-AH513U, SA-B500, SA-WB500

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Questions & Answers: 101

Sound Bar Troubleshooting GuideIMPORTANT: This guide is only applicable for Sound bar models with a prefix of "HT". For other models, please refer to the Sony support website for solutions Click on the topic to view the Troubleshooting: Hint:
I can't hear any sound from the TV when I connect it to a home theater system, soundbar, or AV receiver using both HDMI and BluetoothThis issue will occur if you use both HDMI and Bluetooth to connect a home theater system, soundbar, or AV receiver to the TV. If this happens, disconnect the Bluetooth and use only an HDMI cable. To disconnect
How do I register a Sony product?Please click on the links below to register your product in your locale. Australia Hong Kong (香港) India Indonesia Malaysia Middle East Asia (English) Middle East Asia (Arabic) New Zealand Philippines Singapore South
I'm unable to set up my home theatre system or soundbar using the Sony | BRAVIA Connect appIf your Home Theatre System or Soundbar appears in the Applicable Products and Categories of This Article section, you need to complete the initial setup using the Sony | BRAVIA Connect mobile app. If you connect
Cannot connect to the audio device using the Sony | BRAVIA Connect AppIf you cannot connect your audio device or home theatre system using the Sony | BRAVIA Connect app, check the instructions below depending on when the connection fails. 1. Sony | BRAVIA Connect device registration
Which Sony audio products support exclusive BRAVIA TV features?Make sure your TV and other audio devices have the latest software update installed. You can download and install the latest software update for your TV model or Sony audio devices from the Sony Support website
My registered device can't connect to the Sony | BRAVIA Connect appIf the registered device fails to connect to the Sony | BRAVIA Connect app, please check the following settings: In the smartphone Settings menu, set both the Wi-Fi and Bluetooth to On. In the smartphone Settings
There is no sound coming from the SubwooferCheck before you start: Since a Subwoofer is designed to play bass sounds, when you play an audio source that has fewer low frequencies, the sound from Subwoofer will harder to be hear. To make sure the Subwoofer
Sound from the Subwoofer is too lowWhat is the sound of the Subwoofer? Since a Subwoofer is designed to play bass sounds, when you play an audio source that has fewer low frequencies, the sound from the Subwoofer can be harder to hear. To make sure
When connecting the source device via HDMI, the sound from the Home Theater System or Sound Bar is out of sync with the pictureDepending on the sound source output from devices (Blu-ray Disc Player, set-top box (STB), game consoles), the sound may lag behind the picture, or the picture may lag behind the sound. If this is the case, select

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HT-B500 / BRAVIA Theatre Bar 5

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