Sony SupportSound Bars and Surround Speakers

HT-S20R

5.1ch Home Theater Soundbar System | HT-S20R / Included components may vary by country or region of purchase: RMT-AH412U, SS-S20R, SA-WS20R, SS-SS20R

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Questions & Answers: 92

Sound Bar Troubleshooting GuideIMPORTANT: This guide is only applicable for Sound bar models with a prefix of "HT". For other models, please refer to the Sony support website for solutions Click on the topic to view the Troubleshooting: Hint:
How do I register a Sony product?Please click on the links below to register your product in your locale. Australia Hong Kong (香港) India Indonesia Malaysia Middle East Asia (English) Middle East Asia (Arabic) New Zealand Philippines Singapore South
Sound from the Subwoofer is too lowWhat is the sound of the Subwoofer? Since a Subwoofer is designed to play bass sounds, when you play an audio source that has fewer low frequencies, the sound from the Subwoofer can be harder to hear. To make sure
The volume of the Sound Bar changes unexpectedly while watching content from YouTube or a set-top box.This issue can be resolved by turning the A.VOL (Auto volume) setting OFF. Follow these steps to turn on the setting: When the A.VOL (Auto volume) setting is On, the volume adjusts automatically depending on the
No sound is output from the Bar Speaker, Subwoofer, or Surround speakers. (HT-S20R, HT-S40R)Follow these steps to troubleshoot the issue: Make sure that the Bar Speaker, Subwoofer, Surround speakers, and connected devices are all properly connected. For details on how to connect components properly, refer
How to operate the Soundbar using the TV remote controlThis article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps. Before you start You can only operate the
Is it safe to put items on top of my subwoofer?Because your subwoofer produces vibrations, any items placed on top of the subwoofer may fall. This is especially dangerous for items with moisture, such as aquariums or potted plants. If these items fall on your
No sound output from the sound bar when connected to the TV HDMI ARC port with Control for HDMI function turned offWhen the Control for HDMI function is turned off, sound may not be output from the Sound Bar depending on your TV model. If this is the case, follow these steps to turn on the Control for HDMI function: HT-A3000
The volume of the Sound Bar suddenly turns up, or the Sound bar does not turn off even when pressing the power button. (Demo mode)The Sound Bar may be in demo mode. To cancel the demo mode, reset the Sound Bar. For details on how to reset the Sound Bar, refer to the How to reset the Sound Bar article. NOTE: For HT- CT390, HT-CT790, HT-NT5
No sound from the Soundbar or Home Theater System when connected to the TV via wired connectionBefore You Start If the sound is not output from the Soundbar subwoofer, refer to the article No sound is output from the Subwoofer. This article is for speaker system that is connected to TV via wired connection

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HT-S20R

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