4.3 based on 773 customer reviews
153
59
30
54
Good
Good
Good
Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in certain countries.
Patricialma
WF-C500 17 October 2021 by Patricialma (United Kingdom)
I bought this product because I've got little ears and they fit perfectly I would prefer little bit more bass but apart from that they sound good
Good
Excellent
Excellent
Only lasted 2 months
WF-C500 02 March 2024 by FellowArcher777 (United Kingdom)
Nice sound but one earbud stopped working after a couple of months. The retailer website says Sony should deal with it but having worked through the Sony support website for some reason it concludes that I should contact the retailer. I am stuck in the middle. Disappointing really.
Good
Fair
Average
773 Customer Reviews
Had for less than a year and already Broken
WF-C500 08 September 2025 by Punpow (USA) Verified Purchaser Verified
Sony will not honor warranty due to item being gift and they either want me to pay to fix these terrible headphones or buy another terrible Sony product would not recommend. Product was great if you never use it but when I used daily left ear piece went out and now neither headphone will connect via bluetooth which is kind of their whole purpose
Poor
Poor
Poor
Fair
Poor
Thank you for sharing your experience, Punpow. We are so sorry to hear about the issues you've been having with your WF-C500 headphones and the frustrating experience with the warranty process. This is certainly not the reliable performance or quality of service we aim to deliver, and we sincerely apologize for the inconvenience this has caused. We understand your frustration, especially since the headphones stopped working during daily use. This is not the quality we expect from our products. We want to help you get this resolved. We kindly ask that you email us at socialsupport@am.sony.com with the following information: - Name
- Username
- Model Number
- Telephone Number
Additionally, please include a detailed description of the issue and provide your case number. Again, we are very sorry for the inconvenience, and we appreciate the opportunity to address your concerns. If there is anything else we can do, please let us know. Thanks for considering Sony products. Best regards, Gus, Sony North America Customer Support
Love love love these
WF-C500 16 August 2025 by Terry Sony (USA) Verified Purchaser Verified
I have had these for almost 5 yrs now. I bought to wear on motorcycle rides they are only ones that were noise canceling and that fit in my ear
Excellent
Excellent
Excellent
Excellent
Excellent
Thank you for your fantastic review, Terry!
We are delighted to hear that the WF-C500 earbuds are the perfect companion for your motorcycle rides. We designed the noise canceling feature to help you focus on your audio and it is wonderful to know that they provide a comfortable, secure fit for you.
It's incredibly rewarding to hear about the durability you've experienced over the years. Thank you for choosing Sony, and we hope they continue to serve you well on all your rides!
Best regards,
Gus, Sony North America Customer Support
Didn't work from day 1, hour 1
WF-C500 06 June 2025 by Disgruntled buyer (USA) Verified Purchaser Verified
Got it at airport as I forgot my WFM1000 at home. Paired fine and worked for 5 mins before left earbuds started glitching. Tried everything for most of my flight and waiting time in-between, sucks to say I will not trust Sony anymore. Should have bought Bose or Beats
Poor
Hello Disgruntled buyer, we're sorry to hear about your experience with the WF-C500. That's certainly not the level of performance we aim to deliver.
Connectivity issues can occur in high-traffic areas like airports, but we understand how frustrating this must have been–especially while traveling!
The WF-C500 comes with one-year warranty, and we'd really like the chance to help resolve this. Please don't hesitate to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony!
Sincerely,
Jenn.
Great but mine has an issue.
WF-C500/WZ E 12 May 2025 by ob1iv (Malaysia) Verified Purchaser Verified
These sound great. However, my ear buds dont charge when placed in the case. It only charges if the case is connected to a power supply. :( No idea why this is the case.
Excellent
Good
Average
Fire hazard!
WF-C500 09 May 2025 by Johncarllos (USA) Verified Purchaser Verified
Melted after regular use for 30 months. Do not buy. A quick search shows this is a known issue.
Poor
Poor
Poor
Poor
Poor
Hello Johncarllos! Thank you for your input and concern. Sony takes all such reports seriously and will investigate appropriately. In order for Sony to investigate your product concern appropriately, we will need to evaluate your product. Please email us at safetysupport@am.sony.com. Once we have your contact information we can arrange your product to be evaluated. Thank you for your understanding! Looking forward to hear from you soon, -Jenn.
Bit disappointed
WF-C500 01 April 2025 by J246 (United Kingdom)
3 months After the 12 warranty expired one earbud stopped working and used infrequently. Nice sound otherwise so disappointed.
Average
Average
Average
Hi,
Thank you for your feedback.
We're sorry to learn that one of the earbuds of your WF-C500 stopped working. This is not the norm, as we always strive to deliver the best quality possible. Yet, we're happy to hear that you're enjoying the sound quality.
Make sure to follow the steps here and test again: https://cutt.ly/Drszl8u6
If the issue remains, try the steps below:
1. Make sure that the headset is updated: https://cutt.ly/QrszzbSs
2. Reset the headset: https://cutt.ly/lrszzYZF
3. Initialize the headset: https://cutt.ly/3rszzJLq
Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW
Menna @Sony Support UK
Blooody brilliant ayeee
WF-C500 14 March 2025 by My Sony Buds (United Kingdom)
Worked since 2020 on me birthday n never let me down.
Excellent
Excellent
Excellent
Overall nice, but good be better
WF-C500 12 March 2025 by psoraki (United Kingdom)
I bought these about 2 years ago. The quality is nice, they are not noise-cancel headphones, which is great for activities like cycling, being aware of your surroundings etc. Sony is a good brand, flexible with android and ios devices. However, their microphone is not great. I have to speak quite loud so people can hear me and sometimes they cannot hear me well at all, which leads me to remove them, defeating the whole purpose. Overall they are nice, but I would not buy again this specific product.
Average
Good
Good
Hi,
Thank you for your feedback.
We are glad that you are happy with the sound quality of your WF-C500, and we hope you continue to enjoy them for years to come. Yet, we are sorry to hear that you have issues with the microphone.
Regarding the microphone issue, you can try these steps in an attempt to fix it: https://cutt.ly/9riEINrG
If the issue persists, you can try these steps:
- Resetting the headset: https://cutt.ly/nriEODH9
- Initializing the headset to restore factory settings: https://cutt.ly/9riEPWxt
If you need further assistance, you can contact us using this link: https://cutt.ly/leABWCVc
Ahmed @Sony Support UK
Worth it.
WF-C500/DZ E 27 February 2025 by Azmietrip (Malaysia) Verified Purchaser Verified
I bought 3 of these earbuds. The best entry level earbuds you can find in the market. The sound is so good, the size fits real nice. My teenage kids love them so much.
Good
Excellent
Excellent
I do not recommend
WF-C500 23 February 2025 by Ana Costa (United Kingdom)
One year of use and the headset simply stopped working.
Hi,
Thank you for your review.
We're sorry to hear that your WF-C500 has stopped working.
In an attempt to fix the no power issue, you can try these steps:
- Resetting the headset: https://cutt.ly/OrrzDF2I
- Initializing the headset to restore factory settings: https://cutt.ly/jrrzD1SQ
If you need further assistance, you can contact us using this link: https://cutt.ly/leABWCVc
Ahmed @Sony Support UK
Perfect rtrtra
WF-C500 17 February 2025 by namenick2 (United Kingdom)
Had it for 9 months and still as good as new However I'm apparently not allowed to just use one word to describe it so had to add random etters - unbelievable!!!!!
Excellent
Excellent
Excellent
I liked it till I lost it
WF-C500 24 January 2025 by Antonio13 (United Kingdom)
I lost it so easily and couldn't do a lot with it cuz now I can't find it
Average
Fair
Poor
Hi,
Thank you for your feedback.
We're sorry to hear you lost your WF-C500.
We've listed the general instructions on How to find your earbuds. They may vary a little depending on the version of the app you use: https://cutt.ly/me4inyLp
If you need further assistance, you can contact us using this link: https://cutt.ly/leABWCVc
Ahmed @Sony Support UK
Overall an OK product for the price. I
WF-C500/DZ E 21 January 2025 by ABYBABY (Malaysia) Verified Purchaser Verified
Purchased a month ago for RM 199. I am not an audiophile, so works for me (casual listening). Not the most comfortable ones I guess. It does not connect to two devices at the same time, so that's a struggle sometimes. Sometimes they disconnect randomly when listening...but reconnect in a few seconds. I think it is a bug. It is OK for calls apparently, people say they can hear me clearly. I am sure there are other ordinary brands that are equally good and cheaper but it is hard to trust them. Sony gives a 15 month warranty in total, so I hope they honour it if something goes wrong.
MY WF-C500 REVIEW
WF-C500 18 January 2025 by Mariann Theod (United Kingdom)
I bought this product almost 2 years ago. The product is quite good!
Good
Good
Good
Great buds
WF-C500 13 January 2025 by Rod137 (United Kingdom)
My first Bluetooth earbuds. They work well with good sound. Comfortable in the ears and easy to understand the various processes involved.
Good
Excellent
Excellent
Very good product
WF-C500 06 January 2025 by Petre77 (United Kingdom)
All in one....good quality, sound and battery life.
Excellent
Excellent
Excellent
Great kit - customer services however…
WF-C500 05 January 2025 by isi_a99 (United Kingdom)
On my second pair of these after the first ones died a natural death after 3 years and surviving a fall from a tree. Had an issue with my second pair which have since been replaced by Sony while still in warranty - very happy about that! HOWEVER, trying to get through to customer services to secure a repair job took years off my life, between battling AI chat bots and never ending phone holds. Overall, the product is fantastic and I’ll probably buy again when these ones eventually break. The fact they were replaced within a reasonable time frame was commendable. But god help me if I need to speak to customer services ever again…
Excellent
Excellent
Excellent
Hi,
Thank you for your feedback.
We're delighted to hear that you're enjoying your WF-C500, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come.
We also appreciate your feedback; we are glad to hear from our customers and are always working to develop our products and services to what suits your needs.
Rest assured that we've raised your feedback to the concerned team for future consideration.
Furthermore, you can always contact us using the details here: https://cutt.ly/heoRCkdW if any assistance is needed, we'll be more than happy to help.
Nihad @Sony Support UK
Great features
WF-C500/GZ E 30 December 2024 by KNPSG (Singapore) Verified Purchaser Verified
Great features, however the product is uncomfortable and has no noise canceling feature.
Average
Good
Good
Love these earphones
WF-C500 22 December 2024 by jmh21 (United Kingdom)
I bought these headphones almost 1 year ago and I am very happy with them. They fit well. The sound is good. Longlasting charge
Excellent
Excellent
Excellent
Superb
WF-C500/DZ E 19 December 2024 (Malaysia) Verified Purchaser Verified
i bought last month, and i really enjoyed the superb sounbd. No regrets.
Excellent
Good
Excellent
Broken within two months
WF-C500 26 November 2024 by Faultyfox (United Kingdom)
These were bought for my Son, used most days but in under two months one bud would no longer charge. Returned for a refund and will not be replacing with the same.
Good
Poor
Good
Hi,
Thank you for your feedback.
We're sorry to hear that about your experience with the WF-C500, this is not the norm as we strive to deliver the best quality possible.
However, we highly appreciate your valued feedback, we are always delighted to hear from our customers and are always working to develop our products to what suits your needs.
Rest assured that we've raised your feedback to the concerned team for future consideration.
Furthermore, if any assistance is needed, please contact us using the details here: https://cutt.ly/heoRCkdW.
Nihad @Sony Support UK
Sony WF-C500
WF-C500/WZ E 21 November 2024 (Singapore) Verified Purchaser Verified
Very Good Budget headphones. Clear and good Bass . Cannot go wrong with Sony .
Excellent
Excellent
Excellent
Not working
WF-C500 20 November 2024 by Jithin Joseph (United Kingdom)
I got it this product through klarna and after 2 months of use now right side bud is not working and there is no option for return or warranty period nothing
Excellent
Average
Fair
Hi,
Thank you for your feedback.
We are sorry to hear that the right earbud of your WF-C500 is not working.
You can use these troubleshooting steps to help you: https://cutt.ly/heKGEZRx
Also, you can try the resetting steps:
- Resetting the headset: https://cutt.ly/FeKGRQWV
- Initializing the headset to restore factory settings: https://cutt.ly/ceKGRKCp
If the issue remains, you need to contact us using this link: https://cutt.ly/leABWCVc
Ahmed @Sony Support UK
Long Lasting
WF-C500/DZ E 18 November 2024 by Ahkang (Malaysia) Verified Purchaser Verified
this was my second purchase on this model. The battery was super long lasting, as compared to the other brands i own. Very reasonable price for what it does.
Good
Average
Average
Lousy
WF-C500/BZ E 10 November 2024 by Lousy (Singapore) Verified Purchaser Verified
Bought on 31/08, by mid Oct , one side of ear piece no sound .. brought to Sony Service Centre and few days later collected C510 as replacement for C500. Thank Sony for the one to one exchange.
Good
Good
Good
Highly not recomended
WF-C500/BZ E 31 October 2024 by Biosong (Singapore) Verified Purchaser Verified
One side of it was spoiled(no sound at all) on the 13 months, just one month after the warranty expired.
Fair
Fair
Poor
Hi,
Greetings from Sony Singapore.
Firstly, we would like to apologize for the inconvenience caused to you on this.
Based on the issue you reported, it will be best for you to send in your unit to our service center and get it checked.
Below will be our service center details for your reference.
Sony Care 313 @ Somerset
Address: #02-28 to 37, 313 Somerset Road, Singapore 238895
Operation Hours: 11 am-8 pm (Mon-Sun)
Thank you for your understanding on this matter.
Best Regards,
Sony Malaysia.
My WF-C500
WF-C500 28 October 2024 by Tomangerry (United Kingdom)
These ear buds are a high quality product, a great design, packed with features for taking and making calls and their sound quality is excellent. They connect perfectly via Bluetooth each time to my mobile, great value for their cost.
Excellent
Excellent
Excellent
SONY WF-C500 Excellent
WF-C500/GZ E 26 October 2024 by Raj28 (Malaysia) Verified Purchaser Verified
I'm glad I bought SONY WF-C500. Listen music use C500 make me very happy because of Quality of sound.
Excellent
Excellent
Excellent
Stopped working just out of the years warranty
WF-C500 24 October 2024 by BM27 (United Kingdom)
I bought these in October last year before I went on holiday. To get them to connect to your device you have to download a Sony app. After going through the faff of connecting them to my phone, initially I didn’t have any issues when just listening to music. When I tried to use them to make/ answer a call, the quality of the microphone is not good at all!! When you’re using them for calls the sound quality is very poor as it picks up the background noise so it makes it hard for the other person to hear you speaking. About 11 months into owning them the right ear stopped connecting when you took it out of the box so you would have to manually turn it on. It has now stopped connecting completely and doesn’t work so I am stuck with only one earphone. This is just out of warranty period and they have told me there is nothing they can do to help. Would not purchase again!!
Average
Average
Poor
Hi,
Thank you for your review.
We're sorry to hear that you're facing difficulties with your WF-C500.
Regarding the microphone issue, you can get more information on how to troubleshoot this issue through these steps: https://cutt.ly/beFoEUJc
Also, about the right earbud connection issue, you can follow these troubleshooting steps:
- Resetting the headset: https://cutt.ly/8eFoAIC5
- Make sure that the headphones are running the latest software version: https://cutt.ly/JeFoS2j5
- Initializing the headset to restore factory settings: https://cutt.ly/ueFoDeUo
- Try to connect it to different devices.
If the issue remains, you can contact us with your case ID through these contacting information: https://cutt.ly/leABWCVc
Ahmed @Sony Support UK
Cheap and serve it purpose
WF-C500/BZ E 13 October 2024 by Expelman21 (Malaysia) Verified Purchaser Verified
Bought it on sale at half the price. At that price point, it is good enough.
Good
Good
Excellent
Great Sounding Budget Wireless Earbuds
WF-C500/BZ E 11 October 2024 by Row1 (Malaysia) Verified Purchaser Verified
This earbuds is probably the highest clarity budget earbuds that you could buy. Even though it doesn't have noise cancellation and a bit lacking in bass if you're bass head but it makes of for high clarity in sound and great mic for phone call. It even has it's own equalizer app - Sound Control that allows you to make some minor adjustments on the upper end of the frequency so that it doesn't sounds too bright for those who likes a warm mellow sounding earbud. Give it a few days of playing before it sets in to it's final sound quality. It also has a long battery life that allows you to continuously play music for up to 8 hours before you need those put those earbuds into the case for charging. Overall a very nice earbud.
Good
Excellent
Excellent
Broken product
WF-C500 09 October 2024 by Abi3 (United Kingdom)
I bought this a few months ago and about a month ago the left ear bud wouldn't produce any sound unless it's pressed at a certain angle, I hwve re initialised it and done all other trouble shooting ans it still doesn't work, and you cannot find a sony representative to help anywhere. Before the earbud malfunctioned I was very happy with tye product
Average
Excellent
Good
Hi,
Thank you for your feedback.
We're sorry to hear that you're facing issues getting the sound on the left side of your WF-C500.
Could you try the below steps and test again:
- Ensure it is running on the latest software version: https://cutt.ly/xeAdEQzI
- Try the steps mentioned here: https://cutt.ly/HeAhbrtR
- Make sure to fit the headset to your ears: https://cutt.ly/NeAdZZ83
If the above steps didn't help, please contact us to advise further using the details here: https://cutt.ly/qeAhWSY2
Nihad @Sony Support UK
Broke within 3 months
WF-C500 08 October 2024 by AFineliner (United Kingdom)
I bought this product mid July. The sound quality is fine, but I could not get them to stay in my ears. I don't have this issue with other earphones, I think this may be due to the shape/weighting of these earphones. For two weeks now, one of the earphones refuses to connect and the other one refuses to stay in my ear. I enjoy going to the gym, and it is not unusually for the earphone to slip out mid-set. The sound quality is not bad at all, but for the price I paid, I would expect more longevity.
Average
Poor
Average
Hi,
Thank you for your feedback.
We are sorry to hear that you're facing difficulties with your WF-C500 slipping out of ear.
Check the instructions here to enjoy comfortable and fit wearing of the headset: https://cutt.ly/jeP4qaIA
Also, for the connection issue, try the following steps:
- Ensure that the headset has the latest software version: https://cutt.ly/QeP4iFB7
- Reset the headset: https://cutt.ly/LeP4oiB2
- Initialize the headset: https://cutt.ly/CeP4omiC
If you need any further assistance, please contact us using the details here: https://cutt.ly/JeP4q5Nu
Nihad @Sony Support UK
Exceptional quality
WF-C500 07 October 2024 by Dave1170 (United Kingdom)
Looked at all in this price range ,very happy with my purchase.
Excellent
Excellent
Excellent
Good controls
WF-C500 07 October 2024 by MH7821 (United Kingdom)
I bought these a couple weeks ago and I was excited but then I utha them mainly cause of the AI and the Assistant doesn’t even work properly
Good
Average
Good
Hey,
Thank you for your feedback.
We're sorry to hear about the Assistant issue that you're facing with your WF-C500.
Try to follow the steps below:
1- Resetting the headset: https://cutt.ly/gePVQ2Rm
2- Make sure that the headphones are running the latest software version: https://cutt.ly/JePVQWHo
3- Initializing the headset to restore factory settings: https://cutt.ly/FePVWq9q
Make sure that you are following the correct steps for voice assist function
(Google app): https://cutt.ly/xePVWJaQ
(Siri): https://cutt.ly/TePVW0rp
If you require any assistance, you can contact us using this link with more details about the issue: https://cutt.ly/heoRCkdW
Maryam @Sony Support UK
Sony WF-C500 wireless headphones
WF-C500/GZ E 02 October 2024 by Steven2331 (Malaysia) Verified Purchaser Verified
I bought this a month ago for my exercise usage. It is indeed incredible with the crisp sound and control touch buttons, it is simply perfect for me. The bass sound is average, hopefully Sony will improve on this for all headset
Good
Excellent
Excellent
Broke after 5 months
WF-C500 01 October 2024 by Smothdj10 (United Kingdom)
Left ear button broke after 5 months. Don’t telling me it has to go back to shop where I purchased. I live 200 miles from the shop. So £30 on Sony wasted.
Good
Poor
Excellent
Hey,
Thank you for your feedback.
We're sorry to hear that the left earbud button is not working.
You can try these steps to troubleshoot the issue with the button:
Resetting the headset: https://cutt.ly/6eORTMa6
Initializing the headset to restore factory settings: https://cutt.ly/FeORYIlG
If the issue remains, you can contact us using this link: https://cutt.ly/aeORms0B
Ahmed @Sony Support UK
Quick and easy
WF-C500/GZ E 28 September 2024 by Muzani (Malaysia) Verified Purchaser Verified
Excellent value for money, pairs easily with my Sony Xperia phone (matches the colour too!). Sound quality is excellent, and battery life is great too.
Excellent
Excellent
Excellent
Great sound quality for the price.
WF-C500 26 September 2024 by Colonelcol (United Kingdom)
Very comfortable, good sound quality, easy to use functions.
Good
Good
Good
Hey,
Thank you for your feedback.
We're glad to hear that you're enjoying your WF-C500 and hope you continue to enjoy it for years to come.
If you require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW
Maryam @Sony Support UK
Works well but broke eventually.
WF-C500 24 September 2024 by Jungleman (United Kingdom)
These earbuds are comfortable, functional and work well. I prefer the physical buttons compared to the touchpads on other brands. However, some functions are limited compared to newer models and other options. Also, one earbud suddenly malfunctioned (would charge but would not connect or play sound - must have been a mechanical failure) and I got a refund so I bought the updated model (WF-C510). This is smaller, lighter and more slimline plus has more features, so I think worth the extra. Not sure of the build quality but I must admit I was surprised the fault developed in the C500s, as Sony is usually very reliable.
Good
Good
Good
Hi there,
Thank you for your review.
We're sorry to hear that one of the earphones of your WF-C500 has failed, yet we're glad to hear that you're happy with your new WF-C510, and hope you continue to enjoy it for years to come.
We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. Rest assured, we have raised your feedback as voice of customer, to the concerned team for future consideration.
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
They work for 3 months
WF-C500 21 September 2024 by Marc86s (United Kingdom)
After that, the left one stopped charging in the case, it seems that it’s a common problem because I read many posts about it and it seems that the only solution is to send them to repair or replace, option that Sony didn’t want to do although they are in guarantee and I bought them from their official account in Amazon. I suppose that for 50£ you can’t ask for to much but it’s Sony not a white Chinese brand
Average
Fair
Fair
Hi Marc86s,
Thank you for your review.
We're sorry to hear that you're facing difficulties with your WF-C500. Regarding the charging issue can you please try the below steps and test it again:
1-Try updating the headset to the latest version if possible, using this link: https://cutt.ly/SeYXqLkB
2-Can you try following the steps mentioned here: https://cutt.ly/QeYXwgSd
3-Try resetting the headset as mentioned here: https://cutt.ly/qeYXehzb
4-Try initializing the headset to restore factory settings: https://cutt.ly/7eYXeASh
Furthermore, after reading your review and if the issue remained, we would like to invite you to contact us using this link so we would be able to check it further: https://bit.ly/2NwYLXL
Michael @Sony Support UK
Full bass i like it 😅
WF-C500/BZ E 16 September 2024 by Hoiruz (Indonesia) Verified Purchaser Verified
Full bass tws i like it so this product, i would like to recomended to my friend
Excellent
Excellent
Excellent
