Sony Philippines is committed to customer safety, product reliability and quality control. In lieu of reports from Japan that there are rare cases of overheating involving specific models of 40” BRAVIA LCD TVs, which were mostly released between 2007 to 2008, due to a damaged component and could possibly melt a part of the TV’s cabinet ceiling, Sony Philippines is offering free inspection of these BRAVIA models.
The models involved are: KDL-40W3000, KDL-40W3100, KDL-40W3500, KDL-40X3100, KDL-40XBR, KLV-40W300A, KLV-40X300A, KLV-40X350A. The said models were mostly released between 2007 and 2008.
Sony Philippines clarified that there will be no recall of the said BRAVIA models but is taking all necessary steps to ensure that the units sold in the Philippines are safe and reliable.
Owners of the said models can call Sony Philippines Customer Service thru 878-7600 to avail of the free inspection.
Owners of these TV models are advised to immediately turn off their television, pull out the plug and cease using the TV unit and immediately call Sony’s Customer Service if they notice any abnormality such as unusual noise, unusual smell or smoking.
[HOW TO IDENTIFY THE MODEL NUMBERS]
1. From the settings menu’s inside the TV:
o Press on the Menu button on your remote control
o Navigate to the settings menu
o In the settings menu, please select the setup menu
o Select product information and press ok to identify your model
2. From the label on the back of the TV set:
You can find the model label on the back of your TV set