Article ID : 00182513 / Last Modified : 16/08/2017

Notice for affected Sony BRAVIA® LCD TVs: Inability to sign in to Skype service

Applicable Products and Categories of This Article


Dear Valued Sony Customer,

Some customers may experience problems signing into their Skype account on some Sony BRAVIA® LCD TV models. An important update to Skype on Sony TVs will be made available in a few weeks. Unfortunately, in order to prepare for this update, Skype has had to temporarily disable users from signing in to Skype on some TVs. This is not a fault with the TV, and no other applications are affected but it is necessary to update the Skype application. Skype and Sony are working to update TVs with the new version of Skype as quickly as possible. The updated version will be released for the affected BRAVIA® LCD TVs shortly, at which point you will be able to sign in and use Skype as per normal.

For more details, please see the notice at


Start date: August 4, 2014 -

Applicable models: 2013 and 2014 Sony LCD TVs BRAVIA® X/W/S series equipped with Skype application.
Click here for the affected models.

Symptom: Certain customers are unable to sign in to Skype service

Cause: Skype has temporarily disabled users from signing in to Skype on some TVs

Solution: Software update for BRAVIA® LCD TVs is required

Customers experiencing this problem will be able to use the service by updating the TV software via the internet. An update will be available in mid-August.

Your satisfaction is important to us. We appreciate your patience, and apologize for any inconvenience this may cause.